Embassy Suites by Hilton Tuscaloosa Alabama Downtown

The staff was extremely helpful at this hotel, from the front desk to the breakfast staff, we really enjoyed our stay.

the shower could’ve been cleaned a little better. other than that, my stay was just fine. :)

Good hotel. Would rate it 3.5 star. Not 4 star as advertised. Good breakfast buffet and evening drinks with snacks, both included in price of stay.

Overall very good place to stay. They are refurbishing so a few things are missing from the room like wall art. I would definitely stay here again. Staff was very nice!

Visiting my daughter for a few days at school. It was nice to enjoy this location when it’s at a low time to be able to afford without price gouging. Wonderful stay.

Great!

Very nice and the staff is very friendly.

Perfect for a short stay with our kids. Love the happy hour.

I reserved this room online and when I arrived I was told that due to housekeeping staff issues they did not physically have a room for my family. So we had to reserve another room up the road.

Average hotel. Signs of wear.

The breakfast was outstanding

Great place with nice rooms and amazing breakfast! Love the omelets!

Great location as it was walkable to several restaurants. Room was fantastic!

Asked on numerous occasions to have room serviced. No service from Thursday to Sunday. Finally asked for just coffee for room never delivered. We have stayed here several times and very much enjoyed the hotel, but it has definitely changed. Management of this property needs to change and hold staff accountable for service. Highly disappointed!

Overall, hotel was dirty (floors, shower, etc). Room had two beds… one reeked like it had just been used by female with a hygiene problem. We asked for another room but were told there was nothing else available (parking lot was not even half full). Hotel manager sent housekeeping to change our sheets but smell remained. Housekeeping acknowledged smell and returned with Lysol but once again, smell remained. We intended to stay 3 days but checked out that morning. Management did not seem to care. I travel regularly and usually stay in Hilton hotels and can easily say this was the worst experience I’ve ever experienced with Hilton or Embassy Suites. Family trip we will all remember for the wrong reasons.

Beautiful lobby, nice breakfast and friendly staff. I was not impressed with our room, however, the bed was super comfy, the rest of the room needs updating but a great location.

Always the best and warmest welcome from our manager! Love staying here!

Great stay! comfortable environment outside hotel and felt safe! Great views!

Our room was supposed to have a door so we could put our toddler to bed then have a separate living area to spend time in. The hotel claimed that’s not what we booked and that it was because hotels.com had the wrong pictures on their site. They were unable to switch/accommodate us. Our toilet also never properly worked throughout our stay. We had to have maintenance come three separate times. The pool was chilly and hot tub out of service. Treadmills at the gym were all out of order. Breakfast service was mediocre. The food was meh and the omelette station was rarely attended.

Excellent property for our family of 5 visiting for an Alabama football game. Wonderful hospitality