Extended Stay America Select Suites - Charleston - Airport

Hotel staff apologized in advance that there was no dishware/silverware in the room. The shower curtain was barely long enough to keep the bathroom floor from getting wet. There were two bath towels and two washcloths but no hand towels. The TV control did not work, so the staff provided another. The TV worked for one stint and would not turn back on thereafter; I did not bother the staff to fix it. The bed was comfortable.

Clean rooms and friendly staff

It was adequate for our quick weekend stay. It was nice to have shopping and restaurants nearby, but the room/building itself was very average. Lots of people loitering around outside at all hours.

Old property. Rooms need renovations. Bathroom didn't have a vent and shower also had many issues. Mattress were uncomfortable and slanted

Small parking lot, parking was free. No ice machine, no pool or hot tub. Great location near restaurants and shopping centers. No dishes or silverware. No trash cans. Housekeeping only available every 2 weeks. 4 floors only. Dirty elevator. No access to the gym. Laundry room and vending available. Rooms were clean. Small beds semi-firm. Property stated free breakfast, and it wasn't available.

Disgusting

We need to start with the disclaimer that this is a very economical place; the saying applies “…you get what you pay for…”. The best thing of this place was Asia, the front desk clerk: courteous, knowledgeable, kind. All else is below average: the room decor is a visit to the 1970s. The first thing is that the kitchen is empty! Not a cup, not a pan, not a fork! Forget about a toaster! It had a two coil burner, a mini microwave and the fridge. If you want anything, it is for an additional cost. The bathroom was dirty, the curtain was place so high that when you took a shower all the water ended up on the floor, not the tub side! The floor in general was so very dirty!!! I dropped some water and when I went to dry it up the napkin came up brown in color!! The most annoying thing was the door key card and the lock. I had to go every single day once or twice to remake the key cards. I kept them away from my phone and still…. There was a morning (6am) that after walking the dog I could not get in. I had to wait 30 mins for someone to come down (desk is closed until 9am) to remake keys for me! Safety wise, I was never in danger. I walked two miles every morning and never saw danger… Stay at your own risk!

Furniture needed cleaning and carpet was dirty. Saw several roaches during my stay. Exterior was clean and nicely kept and AC worked well.

Room had bugs when we arrived and the floor was dirty. Shower was unclean and had hair. The elevator opens on its own all the time. The front desk attendant is a hit or miss as to whether someone would be there and the exterior card access doors do not lock overnight so anyone can walk into the hotel at any time which is not very secure.

It’s ’a-room’ .. and that’s it

Not like ANY Extended Stay I've stayed at. Will never do the "America" ones again. If there's a kitchen, I'd want to maybe cook and not have to buy pots etc to do it while traveling (then do what...pack the pots, silverware etc to try to travel home with??). Not catered for the vacation traveler.

😂

The staff were nice and you could tell they tried to clean, but it was so old and in such bad shape, it was almost impossible to look and feel nice. It smelled from being old, there was weed smell coming from multiple areas and I felt so not safe, we left before we could go to sleep

Front office was closed most of the time. Reached the hotel around 11 PM and there was no one to give the keys. Had to call the number and had to wait for 20 mins to get someone on the phone who can give the keys. The elevators were broken for around 25 mins, I was travelling with my parents who are 75 years old who cannot take the stairs and since the front office was closed we had to just wait for the elevators

Near a god driving range

Don't stay here! An hour after my boyfriend and I checked in, we found German cockroaches on the walls, under the wallpaper, and under the furniture. We did not feel comfortable staying there, so we left. The property would not give us a refund for the night. Appliances and vents were dusty and covered in a yellow layer of tar from smoking. Stay elsewhere in the area!

I reserved two rooms, one room was to be on the bottom floor and handicapped accessible. It was not. The handicapped room was given to the other couple that came with me and it was on the second floor. My room, although on the bottom floor, was dirty and had roaches. It had mold on the refrigerator, the carpet was grimy and dirty. The carpet's black grime was on the bottom of my three year old grandson's feet and I used the one washcloth I was allotted to clean his feet. There were live baby roaches in the bathroom crawling around. The sink did not have a drain stopper. It was advertised on the Expedia website as a suite with a fully equipped kitchen, and there was a sign in the elevator stating the same thing. It was not. I was given the choice of buying ONE set of dishes for ONE person and a small set of cookware for an additional fee or I could go to a local store and buy what I need. It was also supposed to have a dishwasher, it did not have one. For the amount of money I paid for these rooms, I feel that I should have been given what was advertised and it should have been much cleaner than it was. I have pictures of the dirt and dead bugs that I want to submit. Not that it will matter to whomever reads my review, but I will never ever stay here again and I will not recommend your establishment to anyone if they were to ask. Karen Pothier photochik2008@gmail.com

Overall, our stay was ok. In my room with King size bed it had areas for improvement. In the other room with two double beds it had a plumbing issue and there was no fitted sheet for sleeper sofa. The facility advertised complimentary breakfast, there wasn’t. Laundry service available but didn’t work properly. So I give one room a 7 and a 6 for the other. The staff…Ms.Asia was.very personable and extremely nice. It was decent. It had a lot of men, especially, but people who lived there. But most were friendly.

Terrible. Smelled like marijuana, people hanging around in the parking lot, and rooms were in bad condition. It’s obvious the owners do not care to renovate this property. Will not use an Extended Stay in the future. This property sets a bad example for the franchise. I travel frequently.

They told us it was too late to check in when I’ve called the hotel a day before to let them know that our flight arrived at 11:50 PM and we will head there from the airport. They left us with nowhere to go a family of 12 with children. They gave me to run around over the phone. The person who works overnight wouldn’t come down and talk to us they said they can put us somewhere else but they only have one room and that would not accommodate us. I end up having to call our hotels in that area and this is after 12:30 AM to find somewhere for me and the children to sleep