Extended Stay America Select Suites - Jacksonville - Lenoir Avenue East

I came here on a business trip. The facility is situated in a good location, however, my experience was terrible. I wanted to leave after the first night. My key did not work the entire duration of my stay and it was difficult finding anyone to help me. I came back to the facility to find my door wide open on a few occasions and no worker in sight. My belongings could have gotten stolen and/or my safety jeopardized. I called the help line and they did not answer. I do not recommend this place.

Better cleaning bad service

I did not realize that they no longer had the continental breakfast I went downstairs about 6:30 this morning and there was no coffee and the clerical deaths or reception desk was closed I didn't realize they had started closing at 10:00 p.m.

DIDNT have Breakfast. And folks was filming me showering and rapist was onsite woth drugs.

staff was the best part . thanks

Good

Needs work done but the front desk young guy was a sweetheart on night shift

We arrived on a Saturday afternoon. The lobby door was locked and required a room key to access the lobby which is where you have to go to get your room key. An employee opened the door for us and then left with no help checking in. 20 minutes later the front desk clerk showed up and checked us in. The room was terrible. It smelled like mildew and the carpet was wet. Tried to open the windows to help air it out but they were broken. The bathroom was nasty! A long chunk of hair was in the shower which had not been cleaned. Burn marks from smokers all over the countertop. The next morning we went to talk to the front desk but the front desk was locked down. (large garage door type shutter). Tried to speak with a rep the following morning and was ignored even after asking for help multiple times. Worst stay I've ever had at any hotel!

My room 208 stink was stopped. Roaches is the room.

Furniture was busted. Bed was terrible. Room was very noisy.

The environment

Worse attitude from the staff

The place is extremly run down, and the staff is very rude and condescending. Hidden charges such as having to pay 2$ for towels. And this is is just the tip of the complaints. .

Our room we chose was non smoking. But we got smoking smell room. We could not sleep over night because of the smoke smell. It was very uncomfortable to spend a night.

They let me book a hotel room and there were no receptionist or anyone to service me when I got there.

Terrible rooms not remotely like website pictures rude staff

My shower rode was broken,an so water ket getting floor.they only give me I set of towel no bathroom toiletries.

Nothing at this place. bad service with the staff.

Very dirty. Smell of vomit and piss in the halls. Loud music and parties in the rooms, there was a man standing outside my door arguing with someone on the phone for 15 mins before I decided to leave.

Horrible experiencia , la habitación con mucha peste a humo de cigarro , todo muy viejo y asqueroso , todavía tengo peste en mi piel y la ropa la tendré q botar , muy asqueroso todo . No vale la pena , pagué 40 dólares más en cualquier otro lugar y valdra la pena porq estará en un lugar decente y limpio . No ingnore está reseña *.