Extended Stay America Select Suites - Richmond - West End - I-64

I feel like they gave me everything I needed

I had a nice stay no problems!

Easily accessible and friendly stafg.

This is my third time staying at this location and it’s truly been a great experience, I came from NY to met my close friend and when i got to the hotel i had the best service from sayed , he helped me settle in and feel welcomed. Will definitely be staying again!

Always my first choice because the service is amazing, the room are clean good, near by activities and restaurants. Fast and free WiFi… I love everything about this hotel. The hotel comes with a kitchen so you can cook homemade meals and feel right at homeon point for the area. I loved it!

Very nice staff great value the only complaint i have is the buildings not being number but I will definitely use again

I was pleasantly impressed at how clean this hotel was. We came in a little late, around 7:30, Greg (I think) was very nice and took care of us. Our rooms were a really good size, very spacious for 2 people, an infant, and a small dog. Yes, it was very pet friendly. Everything was super clean, I was impressed! The location was close to all of the restaurants. Not right in the mix, but close enough so you're not close to the highway or traffic. Overall, we had a great stay!

I was pleasantly impressed at how clean this hotel was. We came in a little late, around 7:30, Hosan(I think) was very nice and took care of us. Our rooms were a really good size, very spacious for 2 people, an infant, and a small dog. Yes, it was very pet friendly. Everything was pclean, I was impressed! The location was close to all of the restaurants. Not right in the mix, but close enough so you're not close to the highway or traffic. Overall, we had a great stay!

I have to say that I have stayed in many hotels, but my experience at Extended Stay America has been amazing. The staff and property manager are by far the best I have ever encountered. In many other hotels, managers tend to micromanage their properties, but here, the managers not only take care of the customers but are also actively involved in cleaning and handling various tasks that you don’t typically see from other managers. Additionally, the housekeepers are very professional and go above and beyond to ensure your room is clean. They are extremely friendly, greet you with a smile, and always ask if your room is in good condition. You won’t find a better staff anywhere else. I highly recommend Extended Stay America to anyone looking for cleanliness, courtesy, and a staff that genuinely cares for its customers. I am so happy I decided to stay here. Thank you all for the hard work you do!

Even though my reservations got canceled front desk clerk accommodated for my check in . They are always helpful. I’ve stayed here a few times now and it’s a good hotel for a quick trip in the city! The beds are comfortable and the rooms are clean. The hotel is walking distance or a quick uber ride from pretty much everything you could need.

The room as old and run down. Outside the room was noisy and also there were roaches inside the room

I have been at this location much longer than I thought I would be and I must say all the employees at on the top of their game they are professional and helpful on many occasions I have witnessed them go over and above their job to be helpful to guests weather it be with travel speaking the language of a guess that might not speak English, guests have many requests some are out of the realm of a extended stay but they always try to accommodate each request this is a extended stay,it may be a little different. But always clean , safe , if your looking for a room service, , resort type of things this is not that but the service is as good or better. People tend to write reviews based on what they might have thought or thinking this is a resort , let's remember it's in the richmond ciry. I challenge anyone to find a hotel nearby better then extended stay with a more helpful staff & manger & as safe and clean.

My experience at Extended stay was great. The staff were friendly and welcoming, the hotel was clean, the rooms were clean. There was parking. My overall stay was great definitely recommend to others.

Was ok

Staff

Excellent experience and pleasurable. Clean room and bathroom . Accessible location .

I feel compelled to write a review because I saw some negative reviews, and I couldn’t disagree more. I had a great stay. The room was great - clean, spacious, great TV, good WiFi, comfortable bed. The location was so much nicer than other reviews have said. Right across the street from a nice shopping/restaurant area. It felt safe to me.

Forth time staying here and I will stay again. Staff was very nice and accommodating. The room was clean and nice for Me the bed was a little soft but not bad. Conclusion…. I would recommend and will stay again.

Convenience

Excellent experience and pleasurable. Clean room and bathroom. Accessible location.