Extended Stay America Select Suites Phoenix Scottsdale North

I have stayed at Extended Stay America before and had a good experience, but I won't stay here again, ever! The kitchenette did not have anything in it; no dishes, no coffee maker, no toaster, no utinsels. The bathroom had two towels and when we asked for extra we were charged $1.75ea; no bath mat, no soap, no washclothes, no kleenex. Killed a bug that looked like a cockroach; black mold above the shower; sink drain rusted; cigarette burn in the carpet; door was not sealed well so room losing cool air. Office open limited hours, did not know what to do for check out because there was no instructions, so left key in room.

Friendly staff

Had water bugs in the bathroom. Shower was clogged.

It was reakky ni, the tartness we weéw

Easy to get checked in, room is very spacious and extremely clean. Staff is great as well, they are very knowledgeable and helpful.

Terrible

All around good

Ok

They didn’t honor the reservation. Told me that there was no rooms available when I got there. The front desk person told me that it’s not really a reservation when there’s no rooms available, though even though I had a confirmation that I showed him. pretty disappointed. Front desk also told me I was pretty lucky. I didn’t pay which insinuated to me that had I wouldn’t gotten my money back.

I want to get five stars except the property was a little bit noisy.

The staff was excellent - very friendly and competent. There is, however, a funny smell in the room. Not foul, but strange. It may be due to the cleaning chemicals used.

I booked this at 1118pm. When I arrived the property was locked and there’s a phone to call for the help desk. They continue to tell me that I did not book a reservation. After I proved to them that I did book a reservation by providing a confirmation number. They then stated that they canceled my reservation because they do not do reservations after 11 PM I was stuck standing outside in the evening at midnight with no room even though my deposit and money had been paid of $99.30 I spoke with multiple agents using their wall phone someone named Net and Ari both were very short and unhelpful. Now I need to figure out how to get a refund for a property I never stayed at.

This place was a dive in a high rent area in Scottsdale, Arizona disrepair smelled blood on the floor, broken furniture. I’m sure there are better places in Skid Row. This should not even be a listed property with Hotels.com. It does your service no favors.

Staff were very friendly and accommodating

This property is just bad. Room was dirty and very outdated, didn’t have ANY toiletries, and hard a huge crack in the side of the door that let in bugs (and Lord only knows what else). The staff were friendly but this hotel (motel to be more accurate) should definitely be avoided.

Visitor beware !!! this is not a hotel there are no services, or you have to pay for them housekeeping every 14 days or 10.00 daily fee. 1.75 fee for sheets towels etc. Fee for any pots pans 50.00 fee if you don't carry your own trash to dumpster there is never anyone at front desk after hours. that was for starters when we got to our room floor was not clean dresser doors were broken, and drawers were dirty inside. The other guests were very noisy. The police had to show up twice. and if you like to smell pot all night this is your flop house. don't be fooled that it's in Scottsdale. Rough Neiborhood.

This was absolutely a horrible experience. The lady that helped check me is was the only thing that was good. She was very helpful but wasn't able to get a hold of her again because we had checked in so late. Once getting into the room, it wasn't clean. There was dust all over the room. There were things that I have no idea that were in the sink and toilet. The Bathtub wasn't really clean and I almost don't want to explain the bed. Lets just say there was no way I was going to sleep in them. Absolutely unsatisfied. And they never helped refund me due to the uncleanlyness.

Room needs updating, few amenities

Very poor condition rooms for such a nice area in Scottsdale. Hotels.com should be embarrassed to let the property deteriorate to such a level. The bathroom was badly in need of repairs and the hotels.com website completely misrepresented the condition of the rooms. Shame on you !!!

Other than wanna be gangsters at the car wash next door yelling about t was very nice and comfortable