Extended Stay America Select Suites St Louis Westport Craig

Excellent Service as needed.

The toilet was clogged, there was a big hole in the couch, when we walked in the room it smelled of cigarettes

This was hands-down the worst hotel stay I’ve had in years. The place is falling apart — dirty, musty, and clearly neglected. When we arrived, the front desk was completely unmanned. After a ridiculous 20-minute wait, the receptionist finally showed up, unapologetic and shockingly rude. Instead of acknowledging the delay, she *defended* her absence by saying she had “other things to do.” Then came the absurd check-in process: she flat-out refused to check me in until my wife arrived with her ID — something no other hotel has *ever* required. After another 15-minute wait (my wife had stepped out briefly to get food for our child), she finally, and begrudgingly, agreed to check me in. Her attitude throughout was hostile and dismissive. The room? A complete disgrace. Musty hallways with industrial fans blasting to combat humidity — loud and ineffective. The room had visible bugs. ZERO toiletries apart from a sad little bar of soap. And when I politely requested an extra towel set for our child, I was snapped at and told only two sets were allowed — despite having clearly stated during booking that we were a party of *three*. This place is a joke. Disorganized, dirty, and staffed by people who have no business working in hospitality. Do yourself a favor — stay literally anywhere else.

Not worth the money for the stay, there is no breakfast.

I walked in my room it was old and out dated not even a USB port even worse it had a awful smell i instantly started to get a headache i walked out checked our and drove three hours home i was so disgusted

The floor in my room was dirty and the room had some sort of smell to it. Entry from the side of the building and hallways were filthy. Definitely would not stay there again. Dropped key card off at the front and the front desk wasn’t open.

Good

Wß good

Great hotel quiet friendly staff will always come back when im in the area

It was convenient

For the price per night and how friendly everyone working there was, I would definitely recommend this hotel. Plus if you’re like me and don’t like eating out this place is great.

Clean rooms, clean comfortable beds and very nice staff. One of the best options in the area

Good stay

The person at the front desk was exceptional five stars.

Very nice, helpful employees, clean beds and bathrooms, close to gas station

There were no amenities in room

The gentleman that work the front desk the night we got there knew what he was doing got us checked in right away and was very friendly

Great staff, very quiet and clean

I almost didn't book here because of the amount of negative reviews, but glad I took a chance! Yes the building and hallways are a little dated and could use some maintenance, but our room itself was great! Especially at the price - clean, bright, large, and very comfortable. The staff was also very friendly.

Clean room, bed and bathroom. Very friendly employees.