Extended Stay America Suites - Norfolk - Virginia Beach

Property was not clean

I was welcomed and checked in immediately. The hotel was secure and required a key to enter. Room 304 Pro: Room was large with a large bathroom, kitchen area and smelled good. Cons: The futon/couch was broke and leaning. The room could have been cleaner- beside and behind the nightstand was dirty with trash. There were chicken bones outside the window. The bathtub and sink were slow to drain. And the toilet lid had to be lifted each time to flush the toilet. While staying there was a drug bust that blocked the parking lot for hours. But the police were nice :)

Great place for your money! Everything arranged us! Thank you)

Staff is OK. The condition does not match the price. Will not stay there again.

Staff was great. Bed had strong smell of cigarette smoke. Didn't notice till I was in the bed.

I booked a non-smoking room, but when I entered the room, there was a strong smell of marijuana in it. Opening the window did not help. Besides, there were serious noise issues past 10:00 PM, and I could not sleep. I had to check out and find another hotel.

They had roaches

Didn't like anything. W

I felt the front desk could have done better with customer service. My card kept deactivating, I requested to extend my stay and they could not accommodate, they had only some of the complimentary items, and when asked for additional towels and face clothes had to wait a couple of hours for those to be ready. The outside door access lock was open most of the time and it was just loud all the time.

I booked 2 bedrooms and we got 1 bed. No complimentary breakfast all they have is package muffins! Coffee taste bad!

cost is higher than quality

This hotel was not good at all. The rooms were not stocked with anything and if you wanted to have coffee cups or coffee maker or anything besides 2 plastic cups you had to go to the lobby and pick it up yourself. The info pamphlet in the room stated that you could request kitchen items and they would be brought up but that was not the case. We had to go to the lobby to get extra bedding for the pullout couch but didn't receive an additional pillow. The hallways were dark and dingy and there was a consistent smell of marijuana throughout the property. The only positive was that there was a kitchen in the room with small apartment style appliances like a microwave, stove and fridge. However it would be difficult to use any of this without cookware or plates, cups, silverware etc. I would not recommend booking here.

This is one of the cleanest and up to date appliances extended stays I’ve ever stayed in. Very clean as well. Front desk staff were very nice

The room said it sleeps 4, but after a second room change the room could really only accommodate 3 people comfortably. The room had a queen size bed and a futon, not a pullout sofa. Although it was fixed very quickly, the bathroom sink drained slowly. The bathroom door didn’t lock. The remote had to be swapped out because it didn’t connect to the tv (minor change, but another annoyance). The downstairs area had an unpleasant odor. They gave us enough towels for 2 people, despite have 4. When we requested more towels, there weren’t any available. The front door lock was broken. We stayed 2 days and made the most of our trip, but I don’t think we will be returning.

The bed could be better very uncomfortable.

We found infestation of cocktiaches therefore one person with pupy dog stayed in another place. All drawers were dirty. The place is 20 minutes driving to the beach which was not mentioned when i was looking for a place to stay. It was ok if only the person with the dog was able to stay but was not the case. I have pictures regarding my concerns

I love black ran businesses but sometimes y’all just gotta get it together. Go in they talking in all types but professional. Yeaaa I understand it was memorial weekend and all but damn. Why was the elevator the nicest part of the building? Even tho it was nice it was dirty , halls (dirty), stairways (all levels dirty). I will give y’all the room was clean but why did you nail the windows shut? Employees were nice tho! No one was rude or disrespectful but gots to do better!

Terrible, don’t recommend

This property is so run down it’s shameful. The photos posted are stock photos of a new property. It was dirty. The sheets and blankets were covered in hair. I said something to the front desk and they did nothing. The pillows are old and stained yellow. The bed felt like a boxspring with a slab of wood. I had packed a sheet and blanket for the beach and ended up sleeping with those. The bed felt like the concrete ground. The towels were dirty and full of body hair. The kitchen walls had food and grease stains. The fixtures were rusty with holes and paint peeling on the walls. At first the room smelled ok but then it started smelling of urine. The AC was on when I walked in to 61° which was odd bc usually hotels don’t have the air on but it was warm and didn’t cool down. Security cameras everywhere and people smoking all kinds of stuff outside the main entrance. My keycard never worked on the doors that give you access to the rooms. I had to constantly ask for them to fix the key and it still didn’t work. I did not feel safe there at all except that I had my dog with me. My biggest regret is not looking at the reviews before booking and trusting the photos listed. I paid $150 a night and this place wasn’t even worth $50 a night!

The building and the room stank like something damp and dank, or some odd smell. Not sure what it was, but it wasn’t pleasant.