Extended Stay America Suites - Norfolk - Virginia Beach

Do not recommend this to anyone

The layout of the room was great as it was two bedrooms with a galley kitchen. However, it appears that they didn’t clean past the bathroom and the kitchen. The beds were made, but they were missing mattress protectors, and missing a bunch of pillowcases. Additionally, while we were eating, we noticed some cockroaches and when we went to chase the cockroaches to kill them. We noticed that they hadn’t cleaned under the sofa or the chair and that the sofa and the chair had cigarette ash on them. They also hadn’t cleaned under the sofa or the chair we found toys, lots of dust, it was just not good. When we spoke to them they informed us that one of their cleaning crew had quit and that they were short staffed, and while I sympathize when we asked for additional pillowcases or slip covers or something, they didn’t have any. When we tried to speak to management the next day, we were informed that they weren’t onsite but would be there later and would give us a call. We gave them photos of everything that we found and we never received a call from management. I could tell that the staff were trying, but had not been given the resources nor the training to assist, which does put this on management.

Asked for linen to out on sofa bed. Did not receive a blanket. Check in was delayed by 30 minutes after waiting 20 minutes until 3pm. Free breakfast was small packaged muffins. Coffee was almost empty.

The property was dirty. Saw a roach in my room The halls were dirty, if you’re ever in Virginia Beach please do not go to this hotel

We had roaches crawling on the walls as soon as the sun went down. We packed up and left. So disappointed. If I could have had gotten my money back I would have . Of course they weren't accomadating.

The halls were stinking

Over priced for what was given, dirty, and just mid. They charged money for wifi, didn't have room services, and again the hotel was dirty. The elevator was rancid. No one vacuumed the floors. The AC bearly worked. I could have looked pass all of the things I mentioned if it wasn't so expensive. I can't recommend this place.

Booked 2 rooms. One had a terrible mildew smell. Standing water on end table in room. Couch was wet. Second room with stains on furniture. Saw a very large roach and we decided to leave at that point.

We did not end up staying here as they did not have a pool. It was still listed on Expedia, but the pool had been removed last year. They gave us a refund immediately when we got there and found out the pool was gone. It was a family vacation in the heat of July.

That people were outside talking loud and smoking cigarettes.

our family’s first time staying in “extended stay”. i could give this particular hotel a zero star if i can. 1) roaches everywhere (bathroom and kitchen to begin with) 2) old clothes from previous people was still in the drawer and it tells you that they didn’t clean the room or didn’t inspect properly. 3) rooms and couches smells like cigarette 4) couch/sofabed are all stained and dirty 5) under the couches are all dirty w/ dust bunnies and some food crumbs..

Overall looks like cost should be for a sub par performance on housekeeping and such.

Upon our arrival at the hotel, we were disappointed by the service at the front desk. The staff member who received us did not have a welcoming or helpful attitude. When we entered our two rooms, we found that the pull-out sofas were in very poor condition. The one in room 109, in particular, was extremely small, with loose springs that made it impossible to sit on, let alone sleep on. Despite raising our concerns, the staff did not offer any assistance or solutions. On the night of July 4th, we requested again to have the sofa replaced or repaired, but nothing was done. Instead, we were told that if we wanted to check out early, we would be refunded for any unused nights. As a result, we decided to check out today, Saturday, July 5th. I am therefore requesting a refund for the night of July 5th, which we will not be using. Additionally, I would like to request further compensation for the many inconveniences we experienced during our stay. The overall condition of the hotel was unacceptable: • The hallway carpets were extremely dirty. • There were no extra sheets available, and we had to request them. • We were a group of eight (four people per room), yet only four towels were provided in total. We had to purchase additional towels ourselves from Walmart. These issues significantly impacted the quality of our stay. I hope the hotel will take this matter seriously and respond promptly with the appropriate refund and compensation.

When we got there we checked in and went to our room. Walked in and the room was dirty, no sheets on one bed, discovered roachs on the counter. Only 2 towels asked several time for more and the response was we are out. Informed breakfast was offer and all it was was oatmeal and muffin. All the common areas smelled like smoke and were dirty. Room service never came the whole time and were informed short staffed. Had to ask for pots, pans and a knife. The rooms advertised that it had all of that and had nothing. Asked for different room and were informed were booked. Would have gone to a different place but everywhere else sold out

The room smelled horrible for one. There are roaches in the room as well. I go there well after 3 PM and the room wasn’t ready. The hallways smell of cigarette smoke and feel humid like. The room felt so dirty and humid with cold air blowing. Not even sure how that’s possible. Never will I stay at this location again.

So dirty.

Not the cleanest property, checked in and the trash wasn’t emptied. The rooms were fine but the hallways were messy.

The place was not clean. There was roaches and no soap for dishes.Iwas in a kitchenette room sobad no clean dishes. Room vents was not clean it looked disgusting. Sofa bed had crums and food crom previous guest. Some of the staff has no Finesse. Or hospitality.

Property was not clean

I was welcomed and checked in immediately. The hotel was secure and required a key to enter. Room 304 Pro: Room was large with a large bathroom, kitchen area and smelled good. Cons: The futon/couch was broke and leaning. The room could have been cleaner- beside and behind the nightstand was dirty with trash. There were chicken bones outside the window. The bathtub and sink were slow to drain. And the toilet lid had to be lifted each time to flush the toilet. While staying there was a drug bust that blocked the parking lot for hours. But the police were nice :)