Extended Stay America Suites Baltimore BWI Airport Aero Dr

Ok but not as clean as I would like. Upon arrival, front desk staff advised me that they no longer had my room available and that they had no other vacancies. I advised him that I was quite upset and disappointed & I did not know how they rented my room out. He then stated to me that he had 1 room possibly left with a damaged door lock so I took it since it was at the last minute and I was extremely exhausted after working 24hrs. Well from.the inside, the door locked fine. This property needs some work, some TLC and some deep cleaning and also the weed smell was also quite Annoying!! Overall 5 out of 10.

it’s going well

Stayed there for over a month was charged money for reservations on friday 06/27/25 for the week of 06/28/25 - 07/05/25. Was awaken by who was said to be general manager at 11am on 06/30/25 and said the room wasn't paid for. I tried to show her confirmation and receipt and was extremely rude she said she didn't want my money and had to vacate premises immediately I am 60 yrs old and disabled and had 30 minutes to pack up a month of accumulated items including my dog . It was unreasonable and now in hospital I check with my bank and they had charged me for the week already Contacting corporate $$$$$

Everything was fine except the broken elevator. Kirsten was very friendly and accommodating

My husband and I stayed on the second floor. The hallway smelled like cigarette smoke. Other than that it was nice for the price.

Check in was great. The young man at the reception area was cool. Explained everything. Told me the elevator was broke and I’d have to take the steps. For me, i didn’t mind that. The room was cool. Comfortable. AC was working good as it was very hot and humid out. Went to bed. Woke up around 4am to use the bathroom…. I was greeted with a roach. I said alright it’s a hotel, I’m not gonna overreact…. Until i saw about 5 more. I couldn’t go back to sleep after that for fear of them crawling on me now. So i got up and checked out around 6am by leaving my card in drop box. It was going well until the roach party showed up. In a pinch, just off of the service and room, I’d come back but they need to exterminate/bomb that whole thing for insects.

The staff was very friendly. They also called to see if the room was up to our standards.

The elevator didn’t work so me and my family had to walk to stairs each time we needed to get our belongings and when we went out to come back in. The staff said the elevator was broking a while they need a piece to fix it and also the other entry door my card didn’t work to open they said the door was broking as well. So we had to walk all the way around the building. It was very inconvenient and uncomfortable. Couldn’t enjoy the entire luxury of the stay without being tired

My room was covered in cockroaches and we did not stay the night. We left after 5 minutes.

It was quiet & clean

Perfect location to everything

Clean - and helpful staff Proper rest and relaxation accommodation facility Good job manager Khrisdiand My apologies if name spelled wrong

Gd

When you first walk into the property, it’s nice. You have to ring a bell and wait 2 to 5 minutes to someone helps you when the workers are just starting their shift if they are five minutes early, they will not assist you with anything not even opening your door because you left your room key in there if you have already been in your room and you need assistance, it takes 2 to 3 minutes to get assistance. The property manager was nice. It’s a lady named Miss Christina that works here. She’s also nice. It’s a young man that works here. He absolutely goes above and beyond to do his job right everyone else is very ignorant. You tell them things are not in your room and they ex can they come and look in your room instead of just taking your word for it I have been here since the second and I have already paid $1000. I think the rooms of pricey and for the staff to be rude and ignorant like that, I don’t think it doesn’t know justice.

I have stayed here awhileand eveytime i check in there is a different policy change. I paid online one person quick and easy and the other is

Not a great area

The hallway smelled really bad...normally i enjoy my stay this time lord the smell .it smelled like feet cat pee and other things i had to buy air freshener and spray outside my door ..smh

Toilet was leaking, bathroom smelled like weed and had some mold, Tv had something on it that hotel said was a scratch, towels had too much soap left, bed sheets were scratchy, blinds would not close all the way and no bathrooms in lobby. Breakfast options were poor, at best.

The staff enter the room without my permission. The staff was inquiring about personal information that was not necessary for the stay

I should have just invested more for better accommodations!