Extended Stay America Suites Charleston Mt Pleasant

Their internet was down could never even check in had to go somewhere else

Property was in midst of remodel. Noisy, rooms were out dated and looked very old.

It’s was fine. We only stayed for a night. Was under some renovation.

All the above

this was a last min itinerary change and so glad this happened. I have always loved staying at Hampton Inns because of the condition of the hotel and rooms and they are always pet friendly. Great stay

Terrible customer service

I liked the kitchenette!!!

The room was clean and pleasant.

To be fair, when you book a $94 Canadian hotel room, what can you reasonably expect? Well I didnt necessarily expect a microwave and carpeting from pre WW2 but alas! The bed also appeared to basically be a pull out but turned out pretty comfy. The carpet is the stuff nightmares are made of but friendly front desk staff, ground floor w windows that open easy parking for my monster truck still equals a win. However, even though I truly love saving $ at all times, I’d prob “splurge” next time and pay the $150-$175 for the Holiday Inn! Good luck out there in the field everyone, godspeed✈️🚗🛫🌍

tor and bath vent were dirty. Staff was very nice

Dirty qtips in bathroom. Used lotion in bathroom. Overall bad smell and not clean.

It was just okay because it met the barest minimum standards to remain in the premises. Most everyone was super friendly, and the coffee was not bad. I was uncharacteristically compelled to go out in town to purchase disinfectant wipes and wipe down the cabinets with dried on food, and the door jam areas were seriously grungy. The phone receiver was caked with ...something ...you could feel it. The bed was squeaky and we rolled to the center of the bed. The pillows, thank the Lord were nice enough, and had no bad smell. I was the one who made the reservation, I checked us in, presented my DL and credit card. For some reason the front desk then turned her attention to hassle my husband for ID. He presented his military ID and was hassled more to present a different form of ID, like a drivers license. As soon as we got to our room, and went to use the bathroom, the whole door handle came off in my husbands hand. Air conditioner kep cutting off and we kept waking up sweating have to get up and try to get it on again The maintenance was a real nice guy and even changed out the flickering light bulbs.

Convenient location. Clean, appears to be in a safe area of the community. On the go breakfast is less than even a continental breakfast.

Would not recommend

Great value for location, but old and felt like a motel

The room had a horrid smell to it. The refrigerator was moldy on the outside

The staff at the desk was very nice. However when I got off the elevator smoke was strong. The room smelled like a club on a Sunday morning! It’s 1 AM and I am just trying to breathe. I booked through Expedia and paid them. Got here and they ran my card for an additional $180.80. Now being told that was for incidentals and will be refunded. Will not be staying here again mainly because I can’t breathe it’s so thick with a smokey smell.

clean comfortable room, friendly staff

Love this hotel, room was nice , bed very comfortable. very clean hotel including the stairwells which even smelt nice. Staff are great and friendly. The location of the hotel is good too and didn't feel unsafe when went out for an evening walk

No coffee/tea maker in room. No hot breakfast. Grab and go breakfast was on a small table and limited in choices. Only provided sweetened creamer. Not good for diabetics or someone watching sugars or just likes plain creamer. No ice machines. Hallway carpet smelled like dogs. They really need to tear up the hallway carpets and put in tile that they can mop clean. Room frig dirty on outside. Whole place needs upgraded.