Extended Stay America Suites Charlotte University Place

Good place

Not as advertised! The ice in front of the lobby was not salted and thus very unsafe. Front desk receptionist was unsupported and overworked by management to the point of rudeness. There was no breakfast offered, free or otherwise, and no refund offered after not providing the advertised service. No cups, ice, or other amenities except for soap & towels - even though there was a full kitchenette. Bed mattress was worn out so I constantly felt as if I would roll off the side. Kitchen counter and walls needed repairs. And, we were charged a $150 deposit, for which I expect a full refund, even though I specifically selected this hotel since it did not say it had this practice. We could have stayed across the street for a better price and better service. If the room hadn't looked clean, we would have left.

A great area for shopping. However the room was clean, but the elevator and hallways needed a serious cleaning. It smelled.

I never leave reviews I stayed here just for 1 night immediately seen a roach on the dresser, front desk lady was never is at the receptionist always in the back, man sleeping in lobby, no hot breakfast just granola bars muffin & coffee, heat didn’t work in my room needed a quick place to sleep so not to upset but wouldn’t stay here for longer than 1 night

I reserved a room, tried to check in, was told there was no room's available

Overall room was clean. But, management needs to inspect each room after someone leaves. In my room the leather faux recliner need to be replaced, it was cracked. Also the ironing board was broken, it wouldn't stand up.

The hotel itself was good. Clean. Bed was comfortable enough. Needs more blankets. Friendly staff. However when we arrived there were several police and obvious issue going on. We are from 13 hours away so asked what was going on. Said nothing. Then as they brought someone out on Handcuffs the staff member swore and then said they couldn’t tell us anything. Had to be professional they said. Well that was not possible now. We decided once that was all over we would see the room etc first, which was fine. No further sissies and the area was beautiful and very convenient. Said they had breakfast but there was nothing, and no coffee in room or anything. Also still Waiting for my security deposit to be refunded.

First room I was there 45 mins before roach showed up. Moved to a second room with hair in the shower. All they could offer was another room but I was overwhelmed. Ended up cleaning it myself. Activity is suspicious. Didn’t feel too safe, definitely have to stay mindful. Definitely don’t recommend solo travel here.

Still waiting for my deposit back of $150 back. Was told it would be refunded since it was my 1st time staying there

Not bad, not the best

There was bugs in my room

Didn’t like the lingering pet odor in the entire building. My room was clean but another guest mentioned roaches in her room. Also the appliances and furniture were outdated. The first room had no office chair and the shades did not work so I asked to be reassigned to another room.

Key constantly had to be replaced; had to return to front desk several times from 3rd floor due to this. Only stayed 3days but near end of stay noticed roaches in light fixtures over kitchen area and a few more on floor.

Very basic

It was my anniversary i paid for a suite got to the hotel and and they were sold out! All they could do was give me a double queen room and i wasnt compensated the difference i tried to call custome service just for them to hang up on the hotel staff! Im so angry

Check in was smooth and staff was friendly. Property was mostly clean however there was an overwhelming smell of smoke in the lobby and hallways. And too many tenants standing around in the lobby and near the doors. Other than that I would've given a better rating. Overall my room was clean and I enjoyed my stay.

It had a weird smell, the refrigerator was old. They had no ice machine. They had no extra pillows available. Breakfast was not what I expected only had oatmeal and nutrigrain bars.

Facilities needs improvement. Painting, replace sinks, loose drain plugs. Cigarettes smell.

Area was nice. Close to where I needed to be and was safe. The room its self had some damage. The bedding was clean but had some old stains and hair that was in the fabric. Pillows were really flat

They don't have ice machines on the premises. The hallways and the rooms all have a very distinct pretty nasty smell. The telephone did not work unless I pressed speaker to talk to the front desk. And to extend my stay was an absolute nightmare. I booked through expedia and was Was told they would email the hotel letting them know. I don't need to check out. But they continuously knocked and called telling me. I had to come downstairs to book, even though I had proof that I had already paid