夏洛特大學廣場美洲長住套房飯店

ROACH INFESTATION. Extremely dirty. Chair in room was ripped up from a dog maybe. Cigarette butts littered the stairwell. People slamming doors all night long until 3am. And roaches everywhere. I would never stay here again. In fact I left and got a different hotel after the first night.

We had a great first impression of the hotel. When we woke the next morning we experienced a severe roach problem. Two crawled on the bed, one up the wall, and several on the floor. We brought it to the desk manager’s attention and showed her photos of those we killed. She verbally apologized but I didn’t feel a sense of urgency to resolve this issue.

The room was not cleaned completely. Floors were sticky. Found dead bugs in a couple places. The shower did not work. Overall terrible experience.

My stay wasn’t good at all. Didn’t get housekeeping since being there, people kept knocking on my room door looking for other people and me and my girlfriend had to kill multiple bugs.

The room may have been flooded at one time. It smelled kind of musty and weird.

The room is spacious and great kitchen area

Cockroaches all over, bathroom was stained. People throwing doors and I could hear people stomping on the 2nd floor.

Easy check in easy ability to extend stay quick grab and go breakfast

Won’t stay here agai

the place is run down. There is cockroach problem. Not clean. Given that, it had a kitchen, we expected plates, cutlery etc, but nothing. Would not recommend.

Poorly kept. Roaches in room. Unpleasant odors in hallway

Everything was simple and very clean

The elevator was very noisy. During the night I hear very loud rumbling noises in the hallway the woke and kept me up. Must have been the elevator. I found a couple bugs in the bathroom the next morning. In general, things just didn't seem very well maintained (in room and common areas). The grab and go breakfast options was very sparce--just a few muffins and granola bars--much less than I've seen at other Extended Stay America hotels. It was only a single night stay over for me and my son, so not a huge impact, but I would not stay here again with my family.

Found 3 roaches and a spider in our room over 2 nights stay. Wheelchir accessible room was good, walk in shower with shower chair. Refrigerator was clean as well as the bathroom.

Nykea gave me great customer service

Nykea gave great customer service

I drove 12 hours and they tell me their credit card machine is down and I cant check in. I even call the desk on my way they told me they had a kiosk to check in late. Now I am stuck in my car after 12hours

Front desk staff was friendly and helpful. But on the way to the room, we noticed a really awful smell, like sewage. Luckily our room did not smell. Although the bathroom was clean, it felt severely outdated and there were mold stains in the ceiling. One of the bed side lamp’s bulb was out. There was a corner chair that was very dirty and stained so we couldn’t use it. The beds were super comfortable and clean.

It was in a great area

Spotted a few roaches in my room. Bed was very stiff. Sheets, pillow cases, were not the best quality. Probably will not use this location next time i am in the Charlotte area