I rarely write negative reviews, but this experience fell well below what I have come to expect from properties listed on Expedia.
Upon arrival, the condition of the first bathroom was unacceptable. The toilet showed days-old dirt, visible stains of blood, and even flies—making it clear that proper cleaning protocols were not followed. The smell in the room was overwhelming and lingered during our stay.
We were moved to a second room, but the problems continued. The bathroom light flickered constantly, creating an unsettling atmosphere and making it difficult to use the space comfortably. On top of that, the room keys malfunctioned every time we left; we had to request a total of eight replacement cards, which was both inconvenient and concerning for security.
Breakfast was advertised, but what was offered was only water and coffee—hardly qualifying as breakfast. For travelers, particularly veterans and military families on a budget who depend on this amenity to save on meals, this was a real disappointment. Room cleaning also seemed nonexistent throughout our stay.
On a positive note, the location is convenient and the city itself El Paso is wonderful. However, the property itself does not reflect the standards I usually associate with Expedia listings. The gap between expectation and reality here is significant, and I believe this is the kind of experience that deserves closer review on Expedia’s part.