Extended Stay America Suites Memphis Germantown West

The place was nice and clean and large and quiet.

Clean and quiet

Star Keisha and DeAndre from the front desk were very helpful. They treated my family with kindness and respect.

Staff was AMAZING and Derick was always cleaning and making all areas smell so good!! Would stay again

The hotel had talked with me about my reservation earlier that day but since we didn't arrive until after midnight, they cancelled my room and charged my card. I was so irate and confused and No refund.

Water damage to rooms left me without a place to stay. That can happen. The problem is that my pre-paid reservation has still not been refunded. I took a photo of the computer screen at the front desk showing they had cancelled my room. I sent this to a Hotels.com supervisor via their Chat feature. They said that this wasn’t sufficient because it’s on the hotel’s internal system - no kidding! Hotels.com says the hotel requires a written inquiry from them and then they confirm the room was unavailable. Well, this was supposedly done when I was live chatting but nothing has happened. The hotel is almost impossible to contact as they don’t answer the phone. How many days does it take for these two organizations to communicate and process the refund? Or maybe they just want to charge for service they failed to render.

Quick stay wasn’t pleased

Won’t go again in this location..!!!

Great property, nice staff. Ms. Deborah was very nice, friendly, and welcoming

Love the staff and the hotel. It's amazing

Its always loving and amazing to be at this hotel.

Lapdog

The hotel was wonderful

We got there late at night around12:30AM after a long and stormy drive. We went into the lobby to check in where there was no clerk. There was no bell or any obvious way to get their attention. My husband clapped his hands loudly to get someone’s attention, the clerk came out and yelled at him saying, “There are people living here you need to be quiet.” Once we got to our room, the bathroom knob was broken and came off in our hand. There was what looked like blood on the wall by the trash can in the bathroom. The shower was difficult to figure out to turn on, get to temperature, and turn off. The TV remote was sticky. I reserved a room with a sofa bed, but there was no sofa bed. The ad states free breakfast which was muffins, granola bars, and coffee. We were talking about staying another night before we got there but did not even want to stay the night at all. I would give 0 stars but can’t. The beds were comfortable though.

I had a great time

I don't understand the high rating on this property. If you are a couple or a family I would NOT recommend this hotel. The majority of the patrons are construction workers and truck drivers. The parking lot is full of work vehicles and trucks with trailers. My wife and I checked in around 10:30 PM and there were several men "loitering" in the parking lot. The hotel and rooms are clean, but VERY worn. The shower was very old, the sink was old, the kitchen was worn out. The breakfast an absolute joke. Hot water, coffee, pre-packaged muffins and one granola bar. There was a box of Quaker instand oatmeal that you have to eat from a coffee cup. I would nerver stay at this "hotel" again. I want to say that the staff was extremely nice.

T

The room was not real clean, floor was very dirty, otherwise everything was good.

Very clean and wonderful people

I called and called tried to cancel to do other dates now I am stuck paying $710 for a room I did not stay in