Extended Stay America Suites Nashville Airport Music City

This was horrible I had to email corporate! I called to inform I was doing a late check in. I got there at 1215 am. I gave all of my information asked of me. The guy at the counter older African American Bald gentleman wearing hospital scrubs no name tag or anything that leads you to believe he even works there. However 30mins into checkin he states he can’t check me in. My phone number isn’t correct. I have him my number again and he showed me the screen I assured him it was correct. He said he can’t check me in the number is wrong. He asked was I sure if my phone number I said yes. He then states why is there 01 in front of my phone number. I advised him of how his system works and let him know 01 Is the Country code for the United States. Smh. Then after he takes 01 out it goes through. Now we are at 1am he says oh I can’t check you in I’m about to do night audit! I’m like are you kidding me! He asks can I go somewhere for 40mins. I was like if I had somewhere to go I would t be here. I left and returned at 2am. He would not answer the phone outside the lobby in the phone box to call inside. My friend had to beat on the door. He answered the phone and we stated we were back. He took 15mins to come open the door. Then he wouldn’t let me inside saying somehow my reservation got cancelled! I was furious! Not only does he not know how to do his job he smelled and looked ungroomed. And I was welcomed down the street at the AVID great customer service. I would never stay here!

Queen, in the front office, was very helpful and kind.

We did not stay at the property because when we booked through experion

They did not have any room available! They ruined our stay in Nashville

The room was in bad shape

Only stay in this hotel if you don’t have anywhere else to be. In case you disregard my opinion and decide to stay. Embrace yourself in a journey of frustration, regret and filthiness.

Was yucky. Dirty floor (Cheetos on the floor and just dusty). Smelled of smoke and pot. Found a roach and a spider. Blanket on bed was stained and was just all around yucky. The man who worked the front desk was also extremely rude and disrespectful. I felt unsafe that I put the chairs given against the door the night I stayed there

If I could give 0 stars I would. Very dirty and noisy. No breakfast and showers refrigerator and things do not work. No service in area either

The people where very pleasant. The rooms where extremely clean. The bath was extremely clean. It was very comfortable had a very like home feeling.

Friendly helpful staff

The room looked kind of run down and the lobby was closed early in the morning when I needed to check out.

Front desk was very helpful. I had reserved king suite non smoking. Somehow we were assigned a room which smelled heavily of smoke. Front desk staff reassigned us to a room with only a bed and no pull out couch. We wrre then reassigned to a king suite that was perfect. Bath tub was not clean so couldn't give a better score.

I'm sorry for this bad review, I honestly never leave one. But, after dealing with the fully booked issue for 3 hours, the bad communication, the unfriendly manager, yes I did the booking at 10pm but I never thought you wouldnt give all info to expedia or even closed your fully booked hotel so you wouldnt get any more bookings. There was no front desk available after hours. I found out your hotel was fully booked when I arrived to your hotel and call from that old phone to your manager. Expedia did a favor of finding me a hotel after I couldnt get anything for the night. Five stars to Expedia!

Bugs was all in my room I had food I was cooking and had to go buy out bc bugs was everywhere

Close

Rude employees, no accomdation to people flying in. The unkept of the property seems unsafe

Unbox the report of the police officer may have finished we stay in the Nashville hotel every weekend on business. I am seriously considering making this our hotel of choice

We asked for close or adjoining rooms and we didn’t even get close rooms. The check in clerk didn’t even try to accommodate us

Place was in a good location near the airport however was not a pleasant stay. The room was filled with flies. We booked a queen studio but was given a double. The air conditioning had an awful smell so we did not use it which was needed for the heat. Would not recommend.

The room seemed dirty. Needs new carpet and paint.