Extended Stay America Suites Oklahoma City Northwest

The floor was filthy. The bathroom has something red all over the floor. I was supposed to have had a sofa in the room but didn’t. Had to ask twice to get a pillow. There were none on the bed. The bedside lamp didn’t work. The plug in didn’t charge my phone so I guess it didn’t work. The outside lighting is bad

Good clean friendly

It was nice the people are friendly and it was safe I will be going back

had roaches and bedbugs!!! We left the guy working the desk was real nice called his manager immediately and we were refunded. We had a wasted trip

Amazimg

Quiet

The customer service was great and they made us feel welcome. Highly recommended

Property advertises a swimming pool and although they have one, it hasn’t been operational in over five years. Additionally the property was out of promised items like pots to cook with, dishes, and even toilet paper. Under the bed there was garbage and a Vape. I’m just glad I found it and not my children. Plus the 2nd floor reeked of pot several times during our stay. Wouldn’t recommend this place to anyone.

I

Nice place

As soon as you entered, the hotel felt dirty. The hallways smelt, there wasn’t anything that felt clean about my stay.

The staff was friendly and accommodating. The room was spacious enough and it was nice to have a kitchen, kind of. The room was mostly clean, except a couple of drawers in the kitchen and the filters in the air conditioner were disgusting! The bed was comfortable but a little too close to the air conditioner unit. Only about 6 inches to squeeze by. The stove looked ancient, the refrigerator had a huge dent in it. Our stay was tolerable but we won't stay there again.

The botel was a little dated but I would stay there again. Cheap. Had full kitchen..was clean. I would recommend.

The service in my check in was really bad.

Wonderful place to stay

The bathroom was outdated and looked dirty. The tv remote was missing the back cover. No towels I had to ask for them.

No cockroaches. Staff is cool

Booked a hotel through hotels.com, extended stay northwest Oklahoma City. Rhonda at the front desk was incredibly rude. Refused to let me check in before 6, even though i had a reservation that allowed me to check in at 3. Said it s their policy for 3rd party bookkngs. I paid for a 3 check in, and neither the hotel or hotels com would do anything about it. The entire hotel smells like urine. The room was sisgusting!! Funky stuff all over the bathroom counter. Neither the hotel or hotels.com would give a refund. There sketchy men drinking in the parking lot. When i complained about the check in time. Rhomda at the front desk threatened not to give me a room. I wish i had taken her up on it, but i hadnt seen the room at that point. So we can't stay here. Its unsanitary, unsafe and if you don't like the service or quality, they threaten to deny you booking at their crappy hotel. Tried several other hotels in the area and all were booked. So apparentjy hotels com does not stand behind the service they provide. They need approval from the very hotel where I was treated like trash, ignored when initially tried ck in and then threatened. Whatever changes hotels com has made, it has not made them better. I've used them exclusively for travel for many years. Neither myself or my fiancé will use them again. Any service that is setup to allow such abusive practices is not a service worth the trouble. Any company that is ok with leaving a single mom and her daughter in an

Great

The room wasn't even mopped. We got a room with two beds and a pull-out couch, the pull-out couch was needed for our number of people. We got there late because we're traveling, and there was no sheets pillows or blankets in the room for the pull out couch. The lady at the counter refused to give us any linens for the bed and then threaten to call the cops on me because I ask for corporate's number. There was SOO much mold build up beneath the pull out bed mattress that when we pulled the bed out the room filled with a gross smell. We quickly left, didn't even stay. I would recommended stay anywhere else but there. I got video of all the mold on the couch and how dirty the room was and I'm still waiting to hear back from corporate.