Extended Stay America Suites Oklahoma City Northwest

This location has new owners and the place is in very bad shape. The smell in the hallways and elevator is hideous. The carpet was so filthy that it could stain the soles of black shoes. The door to my room was broken and did not latch when you close it. So if you leave the room all your items were not secured, anyone can push the door open. If you were inside, you can lock it but someone had to be there to keep our items safe. I told the rude unfriendly lady at the front desk and with an attitude sent a gentleman that looked like he came straight over from rehab of some sort, to look at the door. I was livid at this point and knew at that moment I would NEVER book a stay there again. The door wasn’t fixed and they didn’t address the issue at all after they were notified. The washers and dryers had animal hair all in it which gave me the indication that they are never cleaned. Just absolutely nasty and low class.

Rooms where dirty

My room was dirty garbage and used towels left in room The place smelled I did report it to manager and i left I had 2 rooms there he only refunded me for 1st room stated other room was clean I told him that i booked 2 room so that my friend and i woild be at same place why would i want to keep that other room

Just a one night stay it was comfortable and very relaxing.

It was adequate for the night while I was traveling alone.

On the reservation I had booked a room with two beds. When I arrived they informed me they didn’t even have rooms with two beds and wanted to send me somewhere else, further away from where I needed to be. So I left and booked a room in a hotel next to this one.

horrible service would never recommend to no one

I was supposed to check in at 3, and at 3 they said it would be 20 minutes before a room was cleaned. An hour later they said they still needed 20 minutes. I left and asked if I could get a refund and they said yes, never got a refund..

Honestly, was extremely taken back by the cleanliness of this establishment. It was convenient because I finished procedures late and just needed a place to rest for the night. There was toilet cleaner hardened inside the toilet, hair all in the shower and on the shower curtain, used towels and rags left in the bathroom as well as a cockroach on the towel. Super unimpressed and I won’t be back.

W

Great place to stay

The floor was filthy. The bathroom has something red all over the floor. I was supposed to have had a sofa in the room but didn’t. Had to ask twice to get a pillow. There were none on the bed. The bedside lamp didn’t work. The plug in didn’t charge my phone so I guess it didn’t work. The outside lighting is bad

Good clean friendly

It was nice the people are friendly and it was safe I will be going back

had roaches and bedbugs!!! We left the guy working the desk was real nice called his manager immediately and we were refunded. We had a wasted trip

Amazimg

Quiet

The customer service was great and they made us feel welcome. Highly recommended

Property advertises a swimming pool and although they have one, it hasn’t been operational in over five years. Additionally the property was out of promised items like pots to cook with, dishes, and even toilet paper. Under the bed there was garbage and a Vape. I’m just glad I found it and not my children. Plus the 2nd floor reeked of pot several times during our stay. Wouldn’t recommend this place to anyone.

I