Extended Stay America Suites Orlando Lake Mary 1036 Greenwoo

The entire hotel had a foul smell. It needed updating badly. The bed was horrible. The toilet seat was falling off. The shower head was broken. The staff was wonderful and sent out maintenanc to help and offer us an upgraded room on the third floor. But still, the hallway smelled poorly and the bounce on the bed Would not allow two of us Any quality sleep. They advertise breakfast however it is prepackaged very small off brand tasteless muffins .The staff was kind to refund us all but one night change

Great staff, Tina and Monica are awesome. Even the night staff are very accommodating.

Excellent value. Friendly check in.

It smelled horrible, we had to switch rooms cause it was making my daughter nauseous. I will never stay there again

Hotel was clean ,quiet and had a small kitchenette that was convenient

The property was dirty and I’m desperate need of renovation. I would not recommend this hotel. From the moment I checked in, it was clear that cleanliness and comfort were not priorities. A dead roach in the dresser drawer was just the beginning. The room had a persistent bad smell, and the fridge was turned off overnight, causing my groceries to spoil. The cleanliness of the room and the outside area were both subpar, with litter and debris in the parking lot. The noise level was unbearable, with a heavy door slamming all night and paper-thin walls letting in every sound from neighboring rooms. There were also questionable individuals propping doors open with rocks, further adding to the uneasy atmosphere. The bed and pillows were extremely thin, and there were no extras to make the stay more comfortable. Broken furniture, outdated appliances, and a lack of basic amenities like coffee made it clear that this place is a poor value for the price. The website’s photos and description were a complete misrepresentation of what to expect. I would not stay here again.

Unfortunately, the hotel was very beat up and loud and not very clean. It was 80% filled with FEMA displaced people who are all cooking in their room and having major fights.

Not bad for a short stay. Couldn’t get the tv to work but not bad.

DO NOT BOOK THIS HOTEL! Extremely dirty and unkept property. Trash was everywhere

Easy check in. Linens were not cleaned. Pillows smelled dirty from previous guests. No coffee pot. Upstairs guest noise from kids running around at night made it hard for me to sleep.! There were roaches in the kitchen and bathroom. Bathroom shower faucet was really hard to open the water.

Everything is good just the rooms are not top notch. They need more cleanings and updates .

As soon as you walk in smells horrible, I had two rooms and I'm not sure which one smelled worse , carpet was dirty, there was hair in the bathroom but worse also in the kitchen. I would recommend burning those reclining chairs they have in the room. I'm guessing by the smell of them if you put a blue light on it it would light up like a Christmas tree. We came to the lobby in the morning to get coffee and young men that was there working didn't acknowledge us at all. Really poor customer service. I'm not expecting much but good morning would of been nice. So overall I would not return here , we stayed only because of convenience of being close to the event we went to and begin right after the storm there was not much choice left.

They banned me for no reason and still allowed me to book wasting my time and the worker who was there was very rude.

Employees woke me up and hour and a half before checkout. Then came back and did it again 15 min before checkout. Rude

Great

Can not get a paper receipt from front desk . Then on hotels.com site said they had a pool and they do not . Still trying to find a way to get a receipt after checking out.

No hot water leaking water in barth tub did not turn off

Nice stay only issue was in room 208 the Ac seems broken it takes a hour of not longer to chill the room especially in the florida heat also the refrigerator doesn't work only the freezer part does

Clean and quiet. Quick check in

Strong smell of ammonia in the room , rust and mold all over the room