Extended Stay America Suites Pensacola University Mall

Room was dirty and smelled

Photos online make it seem more clean than what the rooms really look like. Kitchen in the room was all completely busted up, rusting and moldy. Floors in room were extremely dirty and felt greasy

The rooms smelled like dog and cat urine. It was awful. The carpet was nasty and dirty. The hallway to our room was dark. Everything about the hotel was nasty and dirty.

Dirty bathroom had to buy cleaning supplies, hair on baseboards in bathroom, under bed was filthy still had stuff from last guest, tub and toilet was dirty.

Bathroom door wasn’t closing, bathroom sink was blocked, cockroaches in the room, smells. Hotel was full so they unable to change the room. Staff wasn’t apologize for inconvenience.

Hotel was nasty. There was long hair everywhere. Random people just walking around parking lot very late at night. Had someone stare at me while I unload my car. Would not be comfortable to stay here as a female by myself.

Facility wasn't so great for it's price. Njce staff. Room was decent with good space and a kitchen. But the floor just felt funny. And the elevators felt very unsafe, it shaked, and was very slow.

Too noisy

Disgusting, the room was smelled like pee, the bathroom tub was disgusting, and it appeared that prostitution was going on. I would never in my life stay at this place again.

We stayed for one night because we were driving through. Check in was a breeze and the staff was amazing. The location is great because there are several restaurants and shops around. I only have three complaints; first one is that there was someone on our floor smoking weed in their room and it permeated the entire hallway. I was traveling with 2 smaller children and they even commented on how bad it smelled. Second complaint is that the hallway carpets are extremely dirty as well as the room floors. We took out shoes off in the room and within 15 minutes, our feet were black. I ended up mopping the room floors with the Clorox wipes I brought. Third complaint is there is essentially no breakfast. I intentionally searched for a hotel with breakfast to help us save on time in our travels. The breakfast was coffee, muffins and granola bars. Needless to say, we lost time due to having to stop and find somewhere to eat. Overall, it was not too terrible and I would stay again if I was passing through and did not have kids.

The property and the room are very run down.

Friendly staff

Entire property reaks of smoke even though they boast non smoking property. No blankets available for the beds, was told they were short so not every room gets blankets. Breakfast is a joke,packets of grits and oatmeal. Area is run down

Love the staff they are wonderful. However this building needs a lot of work.

Dirty AF. Bathroom floor was peeling up at the base of the shower. There were items under the bed, we were so grossed out we wore socks and slides the whole time, the elevator was extra sketch and the lobby doesn’t have a restroom (not that I’d use it after seeing the state of everything else), one bed was hard as a rock & soooo uncomfortable (& I had just spent the past 5 nights in an rv!) Do yourself a favor and scroll right past this hotel.

Smelled like pot. Carpet felt like it had never been cleaned. Street walkers in the parking lot. Guys strung out in the parking lot. Missing cover plates on the electrical plugs. Lights out in rooms. Iron didnt work. Ac didn't work the first night. Terrible stay.

Hallways and lobby have reeking cigarette smoke smell as soon as you enter. Very unpleasant experience for my family. Staff was nice and I understand that the condition of property was not their fault.

Room was outdated but very clean. The ladies at the front desk were friendly and extremely helpful. Checking in and out was quick and easy

Check in was good. Bed and pillow was ok. Breakfast was slim pickins but that what you get for a low price.

Front desk lady was really nice & friendly! Everything else went downhill from there, funky odor in the elevator and the hallways, dimly lighted hallway, drain in the bathroom sink was not working, had to use the kitchen sink. Overall, you're better off somewhere else...