Extended Stay America Suites Rochester Greece

Smelled stale. Deposit should go toward cost ofctge room

It was quiet, clean, and comfortable

It was a nice quiet place to stay for a night

The bathtub had hair all over, the garbage cans were nasty. The rod for the curtains were duct taped to the curtains, the vinyl on the counter/desk was half off. The dressers was uneven had oil spills and a lot of scribbled pen marks, the phone in the room was even nasty like brown and it was suppose to be tan or white who knows. The refrigerator was disgusting, carpet had stains. Burn marks throughout the room including the bathroom. Even the hangers in yhe closet were dirts the chairs had food stuck on them. The inside of the microwave was extremely nasty. It was terrible the lock on the door didnt even line up to lock we had to use a latch. Smelled like cigarettes and weed. Like we knew when the neighbors were smoking. Someones dog pooped and peed right outfront the door we uses to get in and out. It was an awful experience. We also asked for dishes to be sent to our room and was told they were being sanitized but never came throughtout the entire stay! I didnt even bother calling back. Never again

great staff

Amazing staff

Great costumer service

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Anytime I visit Rochester Ny I always stay there it’s clean quiet and not too expensive.

Many choices of restaurants

Great hotel and staff

Pleasant overnight experience.

Room was very small

Nice staff

There were squatters in the room when we arrived. We were moved to separate rooms near a domestic incident so we checked out and immediately left.

Lets see.. Toilet didnt work. Hairs in bathroom not mine. Exterior of fridge...flithy. TV could not be turned off with remote. Air vents on ceiling had inches of dust probably not cleaned in years. Was an overnight stay. Can not recommend.

I want thank Jo Jo for giving an amazing customer service and sympathizing due to circumstances . She made it her business to ensure I had a room to stay that unexpected night I needed ! There are no words to express my gratitude . Daina was another 10 star associate she ensured I was taken care of and that my room accommodations were met . You need more people like them in this world they’re a great asset to your company ! I hope that they get rewarded somehow because of them I will definitely book a stay there whenever need be . There were two other ladies that helped me but I can’t remember their names because I only dealt with them once unlike the other two girls I mentioned I dealt with them more. I do think this place needs to get rid of the inconsiderate occupants and the smoking in that building . My child had to experience that smell everyday which is unacceptable . It almost doesn’t feel safe to stay there anymore . The police were there everyday unusual for a hotel to have ..

The one positive- location was fantastic! Negatives— room had cigarettes burns in the carpet and smelled so bad we had to go buy fabreeze to just be able to sleep there. There was a homeless person sleeping in an empty hallway. The front desk person gave me a room key (after mine stopped working) without any ID or proof that I was a guest at the hotel. I could have come in off the street, made up a room number, and have complete access to that room. Ton of people outside the front door smoking (in front of the no smoking sign). Just felt really unsafe the entire time we were there.

This was more like a homeless shelter than a hotel. People live there full time, so at times the smell and the noise was intolerable. I stayed 6 nights, there is no room service unless you stay longer than 2 weeks. Had to ask daily for a roll of toilet paper, and used the same towels for 6 nights. Front desk attendants were nice, for the most part.

A clean room with a slow toilet and slow draining tub.