Extended Stay America Suites Rochester Greece

Overall, the stay was ok. Our room was not ready at the 3pm check-in time which threw off our evening's timetable. Later, the remote control for the TV did not work and it was hard to find staff to take care of the situation. (We ended up getting it resolved the next morning). "Take-away" breakfast was only so-so, but the coffee was strong at least. Comfortable, clean room and bed, nice shower, but nothing exceptional.

No shower curtain in bathroom. Big hole in bathroom door. Cigarettes butts all over ourside. No real breakfest

Room was absolutely bare.... if you wanted dishes or even a dishtowel you had to request it and go pick it up. No ice machine and ice trays were empty. Both lamps in the sleeping area were not working and didn't get fixed after multiple requests to change the bulb. A 6 am fire alarm and a non-functional remote control were just some of the benefits. I've stayed at other Extended Stays and been very happy. Breakfast "bar" was coffee, hot water, and a few granola bars and packaged granola. Not even any real creamer.

I'm really disappointed for the prive we paid for 2 days in this place.At first it look like a motel not hotel for the homeless people very dirty and the carpet is so filthy we can't wait to leave the place.We have allergic reaction in our skin just for been there.I was tired after my son graduation i fell asleep which my husband did not.I had to xheck out early. No breakfast. Terrible pace to stay even for free which i paid over $ 500 for this garbage.

Price was lower than most options, but you get what you pay for. It worked for what we needed for an overnight tournament stay.

Everything

Good

Close to Hwy and dining

The room was mostly clean, but so many things in disrepair. They have no maintenance person and it definitely shows! The screen was out on one of the windows (2nd floor) and the window opened enough an adult could have fallen out. They allow animals and there was animal feces on the sidewalk. Pot smell was rampant and people resent screaming in the hallway.

Many things in walking distance

Great

Looks like a dirty motel you see in movies. Very scary. Smells filthy & looks filthy.

I liked the fact that it's in a non residential area some peace and quiet.

This place was dirty and the other reviews made it sounds decent.reminds me of a motel 6 that people actually live in.it was run down And overpriced staff was nice but that's about it if your going to pay that kind of money it shouldn't be for a sketchy place like that

Very dirty. Dirt on floors; nothing dusted; toilet dirty; waited 11/2 hrs to someone to come to room as couldnt get tv to work properly Person that came to room had bad attitude toward us; Toilet paper holder missing in bathroom and had to use unwraped toilet paper sitting on back of toilet; etc….

Average

Always helpful

Lighting good, lots of plugs, refrigerator worked well and clean inside. Dishes in good shape, but pans were severely scratched. Shower was clean, and water was hot. Beds were comfortable. Floor dirty, sticky, and gritty, plus dried food stuck to floors (I cleaned dried food up with my paper towels, they do not provide paper towels). Dried food stuck to counter top (I cleaned this too). Outside of refrigerator had smears on it, inside cabinets and drawers had smeared dried food. There was room for a table and chairs, but no table. 1 person ate at desk and the other at the kitchen counter.

Love it

The pictures posted on Expedia are not realistic! Most of the hotel room doors have a crack between the door and the frame that you can look through and see the bathroom inside! A lot of loud, strange people were walking around and standing outside all the exits and in the parking lot. We were given a room on the first floor and the noise above us was so loud, it shook the walls. The shower fixture was broken and the sink drain had no cover so all you could see was the plethora of matted hair and gunk in the drain. The stove top light was on constantly and the screen above it was bent and falling off. The floor was dirty and a light fixture on the ceiling had no covering; just an exposed bulb. The cover sheets were just two thin sheets on top of each other. After complaining to the front desk and getting no help, I called again and asked for a refund because there was no way we could sleep comfortably here. The front desk said she would refund me but “it’ll take a few days.” I don’t even know if I’ll get my money back. She wasn’t even at the front desk when we left, but there was a gentleman who was obviously under the influence standing there waiting, so I just grabbed my daughter and left the premises as quickly as we could! I pray we get our money back!