Extended Stay America Suites Rochester Henrietta

Great stay from start to finish! Check-in was easy, and the staff were super helpful—gave me the rundown on breakfast and pointed out some local spots in the neighborhood. Tons of parking, including a few spots in front and on the sides, but the real gem is the huge lot in the back. If you park back there, chances are you’ll have a clear view of your car from your room—very convenient and secure! The room was spacious and peaceful—perfect for prepping for my major exam. I actually ended up booking an extra night just to unwind afterward. The kitchenette came in handy, and the sofas and chairs were super comfy. Everything was clean, the water pressure was great, and the bathroom (including the tub!) was well-maintained. Highly recommend for both work and relaxation!

Healthy food at breakfast is good and inexpensive to offer; Fruit, nuts, water.

The staffs were very helpful and nice. That was the only positive thing about this property. The rest are all negative: 1. Inaccurate advertisement: The ad indicated that it offered rollover/sofa bed. I was told that it was not true when I requested the extra rollover bed. 2. No basic amenities: there was no hair dryer which should be the minimum that should offered. 3. There was marijuana smell in across the hallway. At least the room did not have marijuana Overall, this was not a pleasant stay for me and made me question if the 10/10 reviews are even real.

We did not stay there we checked out once we saw the room and condition of hotel, we filed a complaint and we were never refunded.

There was a very shifty crowd there. Everything smelled really bad. After check in the room was open when we went to open the room. The carpet had visible dirt on it. There was mold growing in the fridge. The microwave was running and the only way to shut it off was to open the door. We left within 10 minutes

We only stayed for overnight sleep. The beddings and towels are clean. Telephone is not working and dusty. We did not use any of the kitchen stuff but generally good. Front desk is helpful. Thank you for a clean room.

Amazing! we only stayed to sleep for one night. We never had any problems. My only comment was we can hear the highway noise but it was not too loud that would interrupt sleep.

The room door was not locking correctly. Safety concerns

Rooms are old, terrible condition. Smells like smoke and musty. Bathroom ceiling has mold. We stayed for only one night and had to check out. Manager has yet to contact me to confirm the refund.

4am, there is a party in the parking lot. Looks like fun, but i just want to sleep. Called front desk, no help. I understand people are living in this hotel.. but there must be some rules!?

The door we had didn’t lock it could be pushed open from the outside so unable to leave things in room during day. Stains on sink and tub, fridge covered in rust. Left after first night

It was a pleasant stay! The front desk staff were always so kind. Thank you again.

Pricing, great location to the interstate. Breakfast is a grab and go, simple needs

It was ok

This hotel was horrible! Everything about it SCREAMED horror movie! The second floor lights were out! It was spooky and unsafe! The room was disgusting, it smelled horrible, there was a hole in the door, where it looked like someone had kicked it in! I immediately checked out, got a refund and booked a new hotel. I would NOT recommend!

Broken window, no dryer no zero amenity thin wall

I checked in 5/10/25 at 1500. My original booking is 5/20/25-5/14/25. I called Extended Stay to modify my stay and I was told to speak to front desk. Extended Stay Henrietta NY are not staff with management past 1500. I was told to come to front seat the next day before 1500. On 5/11/25, I spoke to front desk and told them I wanted to leave early 5/12/25. Front desk reported to me that I can leave but will not get any money. I said to her I spoke to Expedia and they instructed me to inform front desk. On 5/12/25, I checked out at 10:30am. Front desk told me that they do not give receipt. I asked for a printed copy. I called the Corporate Extended Stay and they reported to me that Extended Stay Henrietta NY reported me as still inside their property- that I didn’t leave. I told Corporate office that I left- there’s camera in the property, and those camera receivers me handing the key card and speaking to frontdesk. if the camera works, there should be a timestamp of when I left. This property refuse to refund my money, refuse to modify my stay, refuse to give me my receipt and lied about my stay.

It just felt old, dirty and unsafe, due to the other guests and type of beat up cars parked there. For what I paid for the room, I could have stayed at the Hilton up the street. Free breakfast was a "to go bag" with a granola bar only! The other hotels offer eggs, milk, yogurt, bread, oranges, oatmeal, coffee.

We booked PREPAID a week prior to check in. Yet, upon checking in late (REMEMBER IT WAS PREPAID) they said they only had 1 room. Room 333 right across from the elevator. We entered the room and ALL THE CABINETS AND MICROWAVE DOORS WERE OPEN! The cabinet bases were chewed up, like it was vandalized! I called the desk and they said this means the room was cleaned but not inspected by mgmt! I asked for another room and they said they were actually OVERBOOKED BY NEGATIVE ONE ROOM! The next morning 7am LOUD CONSTRUCTION BEGAN IN THE ROOM NEXT TO THIS ROOM! THEY WERE INSTALLING NEW FLOORING! THEY SHOULD NEVER RENT OUT ROOM 333 KNOWING LOUD CONSTRUCTION WOULD HAPPEN! I called the desk asking for a room change for the second night and they said no. No manager was available. I will be requesting a full refund for my stay.

Great location, clean but outdated hotel.