Extended Stay America Suites Sacramento West Sacramento

Thank you it was a good service

We checked in very late due to a flight delay. The front desk person gave us a room on the 3rd floor and then told us the elevator was out of order. She told us to use the side door to get to the stairs closer to our room and the key lock was broken and we couldn’t get in that way and had to walk to the front to get in. We won’t ever stay here again. Also, if two people are staying in a room, the bed should have 4 pillows not 3.

Elevator was broken and very bad smell in the hallway.

The elevator broken the whole 10 days. I was on 3rd floor should been given discount.

Easy check in. Room was big enough to accommodate two working people. However, elevators were not working. Outside of the property could use some cleaning.

The property is frequented by the homeless that use the stairwells and outside to sleep/do drugs/drink. The entire outside area is littered with drink cups and assorted trash. At night, the homeless congregate at some of the entrances. The elevator (single) does not work so you cart all your luggage up stairs. Numerous times during our stay, used and dirty underwear found in the stairwell. Place is just nasty.

I m non smoker and says non smoking facility but Smells strong smoke in the room. I needed to open the window all day.

Located in an industrial area in West Sac, this is a hotel that is pragmatic and economical. Parking and WiFi are free. Shampoo and wash cloths are not included in the bathrooms and have to be requested at the front desk. No coffee maker in the room, but coffee is available in the morning in the lobby. The elevator was out of service so I walked up three flights of stairs. Room was clean. Bathroom was fine. Full size refrigerator and microwave are in the room. Good deal.

Gas stations and fast food were great around the area

Michael was helpful to us when we had issues with the key for both the main door and the room door. He explained the doors were having issues and we had to jiggle the card a few times to make it work. While this is not ideal, we were able to get in and out after doing what he said.

IT SUCKED!! Immediately after paying our large bill we were giving our room on the 2nd floor. The guy at the desk informed us the elevator was broken so we would have to use the stairs, got to our room there was no shower curtain! Informed the front desk they said they will get me one 2 hrs later ended up taking shower without one leaving ALOT of water on the floor! We requested a non-smoking room and the entire room and hallway reeked of smoke smell and marijuana smell! As we’re attempting to open the door to our room we discovered our room cards didn’t work! They didn’t work our entire stay! We had to go back to the front desk too many times! Ridiculous customer service! DO NOT RECOMMEND!!!

Extremely... OK. Got exactly what I expected, which was not much. Had to have my key card re-keyed 4 times, which seemed to be no surprise to the nice people who helped me each time.

Beer cans on the floor at the entrance, no signage, confusing check in, broken elevator, and the worse smelling room I’ve ever had. DO NOT stay here.

Nice place!

Walkable and close by shopping center

Quick and easy. Good deals

Black Mold in the showers the whole room smelled musty because of it. It smelled like smoke when it’s supposed to be a non smoking hotel. The elevator was broken almost all week.

Property was convenient to the Port of Sacramento, varied dining options. Property was quiet and seemed safe

Good

Very dirty, they don't offer housekeeper services daily; even on the non smoke section smell like weed, the amenities you need to go to the loby and ask for them; the key card half of the time doesn't work, and the same for elevator. The only positive think I can say is the ladies at the front desk are very friendly and personalable, not the men staff