Extended Stay America Suites Wilmington New Centre Drive

Hmm where do I start reservation cancelled at 430 am unbeknownst to me, so upon arrival I wasn’t able to check in. Hotel staff was very unhelpfu, didn’t even attempt to offer a solution. When I asked if I could just book directly, he attempted to charge me double the fee for a 1 night stay 114.99 plus 114.99 . The Hotels.com support was even worse also not offering a solution nor attempting to solve the problem but keep mentioning they could relate to my situation, that was laughable. It’s literally 430 in the morning, I’m 3 hours from home and stranded out a hotel . Be for real, and to this day they have still not followed up about this very recent incident. Shameful .

Had a great time the hotel accommodated all my needs

Nice atmosphere employees were fantastic

Enjoyed my stay

Room stunk if smoke. Room was old and bathroom was not clean.

Affordable and clean

Very nice people

When first arriving in room 337 I enjoyed unit most had dropped some dishes so assistant manager helped bring them into unit and also maintenance guy helped carry luggage to room door a few days went by after I started decorating and Tracy ( general manager ) called to say I needed to move a couple doors up 344 I liked the room because it was a full counter and I was able to have more room , was able to get rid of my puppy ( personal reasons ) and focus on myself more which led me up to today I am leaving hotel to something similar to this but more independent clean & better environment for work , I have learned where you stay matters it can effect your work, moods , etc also in unit 344 there were roaches and unit 337 I didn’t see any so I do suggest bombing it before bring a lot of items in or doing any shopping bringing things in , I will come back to this exact location on market street but there is another one in Wilmington, and also other hotels around shopping centers / restaurants I also was told there a police raid , that happened here , someone died , someone left the same day I checked in after telling me some things about manager , anyways not a diary but thanks

It was great

Staff is very responsive and very kind!!

Friendly staff & simple to get around to the surrounding shopping areas.

Good stay

I was very disappointed in our stay. It started from the time we checked inn. I had a service dog and was charged anyway. The blonde kid was rude and stated you don’t follow federal law. My dog detects seizures. People were hanging out and drinking in the hallways. It wasn’t until after 2:00 in the morning until it started to quiet down. The room was not cleaned properly and we were actually scared to sit on the chairs. It looked like “white” stuff all over the furniture. I wish I had a black light. We went to the breakfast and there was nothing left. Overall it is not a place I will ever stay at again.

Was ok.

Vagrants in parking lot. Ac wouldnt stop running. I asked for more blankets, they said they dont provide more blankets. The alarm clock didnt work. I asked for a 6am wake up call. They didnt call. There was no onside shower curtain. Water was all over the floor. I thought the place was a ghetto dump. 107 dollars doesnt get you much of a room anymore. Id pack a tent before id ever stay at this place again.

Room not very clean. No coffee available until morning. Motel set up more for extended stay individuals than short term stays. Full kitchen but not furnished with anything. Found bug in suitcase that could have been bed bug. Didn’t see any other bugs though. Will probably not return there again.

There was bugs in the bathroom

Dirty!!!!!!!!!!!!!!!!!!!!!!!!!

DO NOT STAY HERE! Roaches, bed bugs, dirt in every corner of our room, hallway smelled like urine and cigarettes.

Property look old and outdated..