Fairfield Inn & Suites by Marriott Atlanta Suwanee

Mainly the management staff was very rude. This hotel could charge a lot more for the stay. However, the reason they don't is because they are hurting for business. During my 3 days, the parking lot was 20% full, at best. The management staff, Douvy the General Manager (Venezuelan), rudely interupting me trying to clear up a $150.00 security deposit charge on my debit card that I was not made aware of and they could never justify. When the Operations Manager.Corey was trying to explain to me why the such a large security deposit, he slid a metal plate over to me that was supposed to explain to me the security deposit policy but it reference no amount. This is a problem. I told him that they security deposit that I was notified of was a $20.00 hold because i'd already prepaid for the room through expedia.com. They both had bad tones, they were arrogant and could never project empathy. They became very loud and boisterous, they accused me of being. Even after I asked Douvy the General Manager more than three times to allow me to straigten this out with the Operations Manager Corey, since I was already talking with him, she would not leave the area. This only added to my anger because now she's being disrespectfuly. Crazy thing now is Corey has taken on her bad energy and has sided with her. It should have never escalated the point of me tellin them that I am a 22 year military veteran and only want to be heard. DO NOT GO TO THIS PLACE, THEY DO NOT APPRECIATE YOUR HARD EARN $

Very clean and quiet

Excellent

The rooms were only serviced every other day. Supplies were not refreshed. The pool was not very clean. I did not see anyone use it at all.

It was my 4th time in this Fairfield Inn and honestly might be the last. They had a young basketball team who knocked on the doors, run around the hallway and didn’t let us sleep until 2am. I do appreciate hotel management they help on this matter but this could’ve been taking care in advance with signs or even explaining the coaches/parents of Hotel Rules.

Staff was friendly and parking was easy

Love the hotel Robert was very helpful and professional at checking our stay was very pleasant the staff is 10/10 thank you!!

Everything was great. TV was a little dated and smaller.

Lack of general maintenance

It’s a nice place to stay

It was a decent pick for the price

I paid for a king instead we got two full or 2 queens.

Bleach stains in all the hallways in front numerous rooms

Walls between the rooms were thin, able to hear the tv from the room next door and the room above us walking around.

I wish I could have say I love it ; but when I was sleeping I could hear the person room everything they were saying and they were no do not inter sign on my door. I hope you make some changes in the future. But besides that I love everything else. Thank you

very clean hotel

Property was in a good area, it’s close to restaurants and entertainment but the area isn’t really walker friendly. We’d stay at the hotel again, staff was nice and able to answer questions as needed. Only thing we had issues with is the toilet is really loud when flushed, so tended to wake the room if you had to go in the middle of the night.

Very Friendly Staff!!! Clean rooms and decent breakfast selection.. loved that there was heat and take sandwiches for if you are in a rush!

Clean, comfortable, well equipped accommodations

Small property with polite staff. Room doors slammed shut quite loudly though.