Fairfield Inn & Suites by Marriott South Bend Mishawaka

Fairfield didn't live up to its promise. No eggs for breakfast. The place is a disgrace to the Marriot brother's name. The place is undercapitalized.

So many challenges with the hotel. The management tried to remedy each problem so I tried to look past the issue. However, a day after we returned home my wife and I experienced bed bug bites!!!!!!! Holy smokes! Have been itching for days. Went make and took a deeper look at the reviews and learned that many other guests also mentioned getting bed bugs after their stay. With that, we won’t need to stay here again; so many other experiences are simply NOT the Marriott way, but hard stop at bed bugs. This hotel needs an ENTIRE overhaul and remodel if ever to succeed. Do NOT be lured by the convenience, great rate or the fact that this is a Marriott property—-if you book here you will be disappointed on so many levels.

The staff were terrific! Excellent customer service. The linens & such were clean. The breakfast area was well kept, though we ended up eating out after looking over the 'buffet'. The hotel itself needs a lot of work. Peeling wallpaper everywhere! The elevator is quite dirty. Mold in our room's bathroom on the wall & ceiling. Toilet seat was wobbly. The sidewalk entry into the building, as well as the exterior are cracked & crumbling. After seeing all that we were not even going to try the pool. Overall, it was an ok stay for the price. But, I wouldn't likely stay here again.

The staff was nice and professional. The first room they gave us was clean but the air conditioner made a loud clanking sound so they were nice and found us another room, the second room looked clean but it had a strange odor. The whole property is in desperate need of updating.

Property is a bit rundown but the room was OK. Biggest problem was that they do not accept reservations through Expedia even though the property is on the Expedia site. Do not reserve a room here through Expedia!!!

Reservation was canceled

I was not able to stay because the hotel said my reservation was canceled by you (Hotels/Expedia) Your rep said it was not and then you claim trying to get a refund but I did not get anything back. I don’t think I can use your website or recommend it since this experience was very difficult and disappointing.

kind staff, no issues with checking in/ checking out. however, the batteries in the TV remote were dead so I tried calling 3-4 times about getting them replaced & was told that the employee can't leave the desk to bring them to me, no biggie I went & got them. when I went to take a shower there was no shampoo or body wash in the shower, of course I discovered this when I was already in the process of my shower & if the employee can't leave the desk... that was a much bigger inconvenience. there was a very large mustard stain on the comforter, the toilet seat was not properly tightened so it moved every time you sat down & the once flushed the toilet- you could hear the water run very loudly, all night long.

King bed was a queen and accessible room was NOT accessible for a wheelchair user

Really nice clean and safe rooms with comfortable beds. Staff was very helpful and nice. Good breakfast

Nice clean and quiet hotel

Power outage had tv and cable screwed up. No one’s fault there. The first room I was checked into had not been serviced by Housekeeping. Stripped bed, sheets on the floor etc. 2nd try work out fine.

Very cle

A good place after a long journey.

Price

All of the staff at this location were so nice. They always greeted us when we left and arrived. The property was in a good location and was clean and comfortable. I did have an issue during my stay. Every day we had to have our key reprogrammed because it didn’t work. On the second night I got a knock on my door and it was the lady that checked me in. She said that she was just checking the room because it said VACANT on their list. I thought it was handled. Then on the day we were checking out I was in the shower and my husband was changing. Thankfully, I had the latch on the door because a staff member just used the key to open it, because it was listed as VACANT. OK, whatever no big deal, we are leaving anyway. Then, 20 minutes later, someone from the housekeeping staff tried to open the door AGAIN! Nobody tried to knock first, just tried to come right in. I went down and asked and they said it was because we were meant to be in room 214 and not 314. It is an honest mistake, but after 4 nights I feel like it could have been resolved. So that was unfortunate, but other than that, it was a great stay.

The room was not fully cleaned. Pillows did not have pillow cases on them, the bathroom wasn’t cleaned properly and the floor was sticky and there were no towels.

Staff i dealt with was very friendly and helpful. The whole stay was pleasant

Staff was friendly. Room clean and comfortable. Good breakfast. Good value for the money.

The man who checked us in was great and super friendly and helpful. Room was clean, a little dated but most places are after having hundreds of guests stay there. Breakfast was your typical free hotel breakfast. Bed wasn’t the most comfortable one I’ve had and the air conditioning wasn’t great in our room, but it worked well enough that we didn’t feel the need to request maintenance. Overall it was a good stay and good value for what we paid.