Four Points by Sheraton Saginaw

Onsite restaurant/bar in the hotel. Renovation in progress

Terrible

Almost the entire hotel was under construction. There is a restaurant in the hotel that is closed for good but I saw no mention of this upon booking and this restaurant was one of the reasons I choose this hotel. I was very disappointed to learn this restaurant was closed. Which left me no choice then to venture out into the town to find another place to dine. Was very inconvenient. The walls were paper thin and I could hear conversations from other rooms. I could even hear a cell phone conversation between a guest and the person they were speaking to on the phone as it was on speaker phone. A lamp that was mounted on the wall next to the bed was was slanted and I touched it and it fell completely off the wall. They moved me into another room after I called about this. The new room was just as bad but without a lamp falling off the wall. The bed and pillows were awful. They were so unbelievably soft. All and all a very unpleasant experience here and I would not return and would warn others not to stay here.

Not satisfied with anything

Didn’t stay

No toilet holder. Hallway floors seemed dirty with dirt.

Every single amenity was closed at this location and we paid full price. This entire building is under renovation and is not complete. They should be offering to recompensate everyone who paid to stay at this location.

The pictures on Expedia do not match the reality of the hotel it is under renovation so it’s a mess. The front desk staff are mediocre at best. I was charged an additional 95.00 dollars for no reason still waiting on a refund from that. The restaurants on property were closed as was the lounge.

I am disappointed with my recent stay at Four Points. Upon arrival, I discovered that the room I had reserved—a 2 Queen bedroom for my family of 4—was unavailable. We were not told this when we checked in and only found out when entering our room. Instead, we were given a 1 King bedroom, which was inadequate for our family of 4. When I raised the issue with the manager, she was unhelpful and rude, stating that there was nothing she could do. She offered to cancel our stay but refused to provide any discounts or compensation for the inconvenience, either for this stay or any future bookings. We were not able to get another hotel in the area, and being at a late hour with 2 kids, we needed this room we booked and stayed with the 1 bed. As a result, my family of 4 was forced to share a single King bed, leading to a terrible night's sleep and leaving us exhausted for our planned excursion the next day. This is unacceptable, especially when we had made a reservation expecting the room type we booked to be available. I understand that mistakes can happen, but the lack of empathy, professionalism, and effort to make things right was disappointing. I will not be staying at this hotel again and cannot recommend it to others. A hotel stay should offer comfort and reliability, not frustration and poor service.

Under construction. No Hot rub like pictures show it having and indicating it has.

Did not know renovations were being made. Got called the day of asking if I could change my king to a queen. I in fact booked two queens as there were three of us. When I informed the person of this on the phone they seemed irritated and ended the call. The toilet in the room took at least three times to flush. The pool was nice and clean and hotel was quiet. Beds were very comfy.

Great hotel!

Booked a double queen bed through Expedia. Was told when arrived this hotel does not have that kind of room. Traveling with 3 people and was given a room with one full sized bed and pull out couch. Brandon at the front desk was very apologetic and accommodating given the circumstance. There is a lot of remodeling going on. Gym was not accessible at all.

They were overbooked but when we got there they upgraded us to a suite. The rooms were clean and nice. The pool was awesome with the indoor/outdoor feature.

I am not sure exactly sure how it happened, but the hotel gave a random man a key and access to the room I was in. The general manager handled it very well and is the sole reason I give this place any stars. Thankfully nothing crazy happened. However it was a pretty mortifying experience. I was extremely uncomfortable for the remainder of my stay and will not be staying there again

cool pool nice people at desk

Very convenient , for our plans

Nice rooms and friendly staff

Terrible experience. Dirty. Hallway not swept no hairdryer in room. Cobwebs on headboard. Gym facility in renovation. Ice machine not working. Would never recommend.

Staff was all friendly, but could definitely dpend a little more time cleaning