Hampton Inn and Suites Reno

I was a little disappointed that we couldn’t get a handicap van accessible space to load and unload my son who is in a wheelchair (there are only a few spaces with ramp lines and they were all taken by compact cars that didn’t need the ramp lines), but the property has been nice and the staff was great upon check-in.

This hotel has definitely seen better days! The wood furniture in the room had chunks broken out at multiple spots, there were black scuff matks on multiple walls, the closet handle broke do it was just duct taped in place on the inside and the tub had a big chip out of it. The evening staff rushed us through and didnt even tell us our room # when she was done and told us to have a nice night. But the morning staff was much better. Not a terrible stay but definitely not worth what we paid.

I contacted the hotel separately requested a ground room floor. My husband and I are in 70s and we have a dog. They did not honor this and they did not try to help. They said they they’re sold out nothing we can do there was no one in the hotel when we checked in they could easily switch people around.

When I booked the hotel, I got a smoking room and it said there was a hot tub. When I went to check in I was asked what floor I would like and I told her as long as it was a smoking floor and closest to the hot tub. All she said was that they didn’t have a hot tube. When I got to the room there was no ashtray for the smoking room I paid for. I put in a request for ashtrays and was told in the text that the hotel was a smoking free building so I was very upset that the two things I was looking for in a hotel was deceived to me. In addition the website said all fee and charges were upfront and ended up having to pay an additional $50 deposit I did not budget for.

Room was comfortable and quiet. The breakfast had many nice options.

This was one of the worst experiences we ever had at a hotel. For some reason they decided to make a room that shares a wall with the hotel prep kitchen. If this wasnt bad enough, they put the beds on the same wall. What this means is that every single night of our stay, at 430am we would be woken up with slamming cabinets, metal bowls beings dropped and thrown around, people talking, and non stop banging on the wall till 9am. It was impossible to sleep. And it wasnt just the minor noises you hear from other rooms in a hotel. It was loud and vibrated the entire room. We asked for a room change and was told by the person working the desk that the best they could do is leave a note and suggest we come back at 3pm to see if another room was available. We were on a trip and had plans so we could not just cancel our plans and spend the day at the hotel waiting till 3. I asked if they could contact the manager and have them call me or if could call at 3. They said they would leave a note to have them call me. I was never contacted. When we got back to the hotel the next evening we asked again to switch and was told there was no clean rooms. We asked if a room could get cleaned and was told no. So we had to go back to the same room and once again at 430am was awakened by the kitchen staff repeatedly slamming the wall where our heads were at over and over for the next 4 hours.

Do not stay in Room 104. It's beds are directly next to the kitchen and someone is in there every hour moving stuff around or making noise and you won't be able to sleep. They shouldn't put anyone in that room!!

Overall, a nice place to stay with family. Only problem was the air conditioner didn't work but wasn't needed for the stay.

They had a takeout box in the fridge. That's horrible. Everything else was great.

First of all, the location. It was in a quiet neighborhood. The staff were very pleasant and checking in was very easy. Breakfast was very good with a very pleasant and helpful staff.

The breakfast was delicious. The staff was phenomenal

The coffee was terrible. The breakfast was great.

The breakfast was great. Staff was nice.

I booked the hotel because my daughter wants to swim in the pool and hot tub beside pool. But the pool and tub was under construction without letting us when I was booking the hotel.

Loved our stay! We would definitely book again.

Nice place clean and good service

Nice spot. Good location. Would stay again.

Our toilet handle was broken so we had to lift the lid to the toilet and manually flush it every time we used the restroom.

Very clean n well organized hotel I really dug the feel of the place as well as the excellent morning breakfast kudos to all the staff

The hot tub was covered with sand and caution tape. This is one reason I booked here was the indoor pool and hot tub. If they are not going to offer this take it down on the site. Bathroom had mold. You can hear everything upstairs and in hallway and neighbors. I did not sleep at all. My upstairs neighbors were walking back and forth or cleaning the room from 10 pm until 2 Am and started at 630 banging on the door like the police, then again constantly banging walking or doing whatever they were doing 630-10 am. I couldn’t take anymore and left. I complained in the AM - but because I didn’t complain all night I did not receive any type of compensation. Will never return.