Hampton Inn Brownwood

Customer service was extremely rude and obnoxious, talking over me, when asked to explain why I was charged $75 pet fee when Expedia said $50. The woman was argumentative and completely out of line. They would not honor the amount on Expedia but that is not the reason I will not book here again.

Overall the quick stay was fine. Only issue was breakfast was supposed to last till 10 on a Sunday and the staff was clearing out, putting up, and unplugging the food at 9:30-9:40. Had to ask for several things that they had taken and put away. If your breakfast is posted until 10am, leave it out for the customers until then. A group of firefighters staying at the hotel didn’t get much of anything because it was all put up.

Was great

Breakfast was good, rooms were clean, only thing slightly inconvenient was the doors shut loudly and can be heard at night but it wasn’t terrible

Excellent stay

Check in was fine, room is outdated and needs work, bed was extremely hard and uncomfortable. Rails in elevator were broken. Tub in room was very slick. Hot water was lacking. Overall I probably won’t stay here again. I expected a little better from Hampton

Booked a room for one night for a basketball tournament, when we arrived I asked to book for another night. The lady at the front office said I couldn’t book there that I had to go through Expedia. They charged me 175 for incidentals hold and pet fee. When I booked for another night the lady said I had to move rooms because the room booked for second night was a premium, she then charged me another 135 for incidentals holding and per fee again. I asked to stay in same room because it was literally the same but she said that I couldn’t! Definitely wouldn’t recommend this hotel, it’s runner down and the service at the front desk is terrible.

Very nice worker at front desk when we checked in!!😊

We had light bulbs out blinds wouldn't work properly heat was ok but unit rattled horribly wont stay again prices were high for how crappy hotel was do not recommend

The Front Desk clerk was more interested in his phone conversation than checking me in.

Mostly good but no hot water for shower at 4am Sunday, one at front desk to check out with, had to take stopper out of shower drain to get the water to go down.

Terrific staff and always enjoy our stay here.

Good checkin but had a problem with the room and they got us moved quickly to another one so we could get to an engagement that we had to go to.

Our room was very clean and extremely comfortable. Would definitely recommend staying here!

Bed bugs and rats. Switched rooms worst experience

SPIDERS, FILTH AND A SCARY OWNER then this place is for you. Disgusting! I would not even give it one star. Reeks of smokes and has the same decor from the 80’s. Elevators make a sound like they are about to crash and shake when they move and all guard rails are broken and hanging off inside the elevators and you can just see at least two inches of filth and dirt and debris all over. Room was filthy dirty and the hotel smells like smoke, musty and like a bar room. Oh and here is pic of the lovely phone right beside the toilet. So weird. This place is so gross!

The staff was great especially TROY! He sent me a welcome text asked everyday while we were there of we needed anything. Breakfast was super awesome!! Pool was open even after summer days are over that was the best.

The size of the room was perfect!

Great staff

The room was nice and comfy, it could have been cleaned better and not a big fan of the tub, I prefer standing shower and more variety options for breakfast. Other than that it was a good experience.