Hampton Inn by Hilton Irvine East - Lake Forest

very nice hotel, great service...

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Excellent customer service

We stayed here for one night and had a great time enjoying OC. This hotel is about 30 minutes from world-class beaches. It is within walking distance of a very nice food court and theater. Breakfast was included, and the waffles were delicious. The beds were comfortable, & the facilities were clean. Please note that one blackout shade didn’t work, which was slightly irritating. However, all in all, this was a great deal for a clean room in a quiet & safe area of Orange County.

Staff kept a conversation super nice great experience !

ランドリーの前の部屋に宿泊しました。ものすごい上の階の音が鳴り響いて、起きていても心臓に悪いレベルでした。以前にこの部屋を利用した人も同じように言っていたので、特別この時が悪かったわけではないようです。 ただ、受付時にどの階がいいですか？と聞いてくれたので1階を選ばないことがコツかもしれません。

Very good hotel

The room smelled like cigarette smoke, no dressed for our clothes. No ice machine on our floorm (3rd).

Clean place

Disappointed! Arrived 2 hours before official check in time and was told rooms are still being cleaned and that they strictly adhere to the 3:00 check-in time. Friends arrived 15 minutes after we did and got there room. We arrived at 3 and it took 40 minutes to get our room. The room smelled (possibly of pets or vinegar or something to cover up the real smell). Curtains torn. Not a well maintained hotel. Very disappointing for a Hilton brand property.

Very comfortable

It was dirty and old. Unacceptable sofa bed that was old and broken

Personally this was one of the worst hotels I have stayed in a while! When you first enter the lobby there was a overwhelming smell of marijuana. I Personally dont mind if someone uses it but its definitely not something i want to smell entering my hotel. We found the only elevator extremely slow witch was a inconvenience since the only working ice machine we found was on the main floor. But probably the worst part of our stay was when we had breakfast they had a creal dispenser and some people got a bowl of cereal. During them getting there cereal some spilt out all over the counter in front of the dispenser. My husband and I watched a hotel staff member who was using a rag to wipe down the counters and tables walk over with her bare hands push the cereal off the counter into her hands then she opened up the top of the cereal dispenser and dump it back on top. I was discussed! So if your planing on the breakfast beware its probably unsanitary. I would not recommend this particular hotel.

Room and bathroom had smells and was not very clean

One front desk staff was very nice, always greeting people and trying to make the stay pleasant. Otherwise very outdated hotel, food was not good, stains on furniture and carpet. Pretty disappointed for a Hampton Inn and paying >220 a night. Pool was nice

Good breakfast

Great location. Kinda worn though. Needs upgrades. Sink faucet was loose. Had to ask for it to be tightened, got quick response but final product was still loose. Staff very friendly and responsive.

Check in time was 3pm. We arrived at 4pm and our room wasn't ready. We waited in the lobby for 20 minutes. When I asked the front desk if they we

Politeness and friendliness

Refrigerator did not work. The room was very small. Desk staff were very lazy. Ice machine on 3rd floor didn’t work. The wall sockets were worn out and oversized and did not hold charging cords.