Hampton Inn Norfolk/Virginia Beach

Front desk clerk was very rude .

Wasn’t ready ,pool and room was a mess. Sorry . They need to do better.

Was a decent thing for a good price

Was great!

The power outlet by the window wasn’t working. Overall is an excellent experience

Disappointing Stay – Dirty, Unkept, and Below Hampton Standards I’ve stayed at several Hampton Inns, but this Virginia Beach location was by far the worst. While most of the staff were friendly, the hotel itself was extremely dirty and poorly maintained. The floors throughout the building hadn’t been swept in days — there was visible debris and trash the entire three-day stay. The elevator mats were filthy, one elevator had flooring missing, and our bathroom clearly hadn’t been properly cleaned. A dirty rag hung on the door, and there was hair from a previous guest on the sink. The room had only one small trash bin in the bathroom, which was rusted and grimy inside. The A/C unit barely worked and left the room stuffy and uncomfortable. The pool was another issue — we saw someone reluctantly “cleaning” it, and soon after, it was closed due to a supposedly broken door handle. While that may have been true, the timing and the staff’s attitude made it seem more like an excuse to avoid upkeep. The door was fixed by the end of the day, which added to the frustration. Overall, this hotel was dirty, unkept, and not up to Hampton’s usual standards. I won’t be returning and don’t recommend this location.

Was able to book last minute, clean, felt safe, helpful staff.

The property seem a bit unkempt. And I would not rate the quality of the hotel and rooms at four stars, but I would definitely stay here again because the staff was so accommodating, helpful, responsive, and cheerful. The area around it seems a little sketchy so I worried at first about safety but had no issues. My room was clean enough, comfortable enough, not really updated and the television choices were very limited. I did so appreciate the staff that I would stay here again though. especially the front desk receptionist, Meshia.

The hotel stay was ok. We arrived very late due to a delayed flight and the doors were locked. The room was already paid for and we were unable to get in. An employee banged on the window until a staff member finally came and opened the door. Doors are very loud when closing. The sofa bed was broken. Overall not bad but not great either.

The day staff was friendly but there was a rude night staff female. Housekeeping checked in with us since we stayed multiple nights. Gave us plenty of towels and amenities. The area surrounding the hotel was shady at night but with it being so close to the beach it was not surprising. If I was to come back I would get closer to the beach but this is pretty neutral spot at a decent price.

Staff was A-maxing! Everyone staff member was sure to greet us. We had an issue with remote fixed in less than five minutes. We thought the key wasn’t working someone was there in seconds to help us. Breakfast was great! I would stay again for sure. Topgolf was like 3 minutes away.

Had issues with finding a room as they were not cleaned or ready when checking in. Afterwards everything went smoothly and it’s in a good location

Hotel was fine for a stop over driving home

Quick check in, clean room, the usual Hampton Inn breakfast (that’s not a knock, I like it).

nothing, it was not very memorable

Wish there was a clock on the nightstand. Towel rack and shelf in the bathroom would be nice.

I travel at least 7 nights a month, and this by far is the worst experience I’ve ever had. The front desk person on duty the night of May 24, 2025 at 1:45am was terrible. We waited and waited outside for a long time. Ringing the bell and calling. When she finally opened the door, I made a comment to the affect of “maybe she was sleeping?” To my kids and husband because she took so long. It was supposed to be funny, but she heard part of it and wanted to fight me. A 58 year old who rented two rooms. Then another man wasn’t getting let in. When she finally buzzed him in she said,”sweetheart, can’t you read?” My jaw dropped when I heard her treat a customer that way. By far the rudest person I’ve ever come across. Ever. Dirty sheets on sofa bed- it’s broken.

Employees are professional and very friendly and helpful. My room was spotless. The pool was closed so that was disappointing. The mattress was a little too hard for my liking and the property had some trash around it but all in all, I would stay here again.

Lack of surveillance cameras, got my toolbox stolen and no cameras to record activity, considering their location at least some cameras would be fine. The holiday inn has people walking around to property to keep thieves away.

Everything was alright