Hawthorn Extended Stay by Wyndham Columbus West

The room was really big, and the staff was nice. The price was good too. I will stay there again probably.

Stayed one night. Front desk staff was very friendly and helpful. Breakfast was average with some decent selections. Hotel could use some deep cleaning and fresh paint. It wasn’t terrible but starting to show wear and tear. We had the two bedroom room with two king beds. We loved that option. The only major complaint is the room darkening curtains didn’t shut, only the inside sheer ones did. The parking lot light is very bright and shone right into the room. We used a hair clip to hold the curtains together and block out the light so we could go to sleep.

The room was dirty smelled like cigarette smoke woke up in the middle of the night with bites on my arms had to move to a different room.

Eydyf

Scrambled eggs were not good.

The front desk was very helpful and friendly. We were behind packing on the day to check out and we told the front desk we might need extra 30 minutes to 1 hr and they were okay with it without additional charges. We will come back for sure!

Property has gone downhill fast. Have stayed there for years and it seems like they stopped maintenance and only clean half as much as they should. Sad. It was a nice property a few years ago.

Pool was good, beds were very comfortable, nice kitchenette, but 3rd floor hallway smelled of cigarettes, an ok breakfast but not good, dirty Q tips found behind our bed and lots of dog feces on the lawn

Did not like it.

The hotel itself is decent with comfortable beds and spacious dwellings. However, the owners/managers of this establishment participate in discriminatory practices in terms of billing their customers. Prior to booking with them, I inquired about their security deposit and was given a fixed amount. When I arrived to check in, they attempted to put a hold on my card for 3 times as much under the guise of me being an out of state customer, which was untrue, as I had been living in the area since the previous month. I really wanted to stay another week, but when my husband and I inquired about how much the stay would be, the same manager who twice tried to charge my card with the higher deposit quoted a price that was 3 times more than was was quoted on multiple online sources. I decided to file a complaint on the hotel's corporate site, and the manager responded by having the check out crew knock on my door the day before my schedule check out and tell me I was supposed to check out today. In all my time of booking accommodations, I have never heard of an establishment discriminating on a deposit based on where one lives, and being deceptive about the practice over the phone. Also, the hot water went out here in the middle of freezing outside temperatures, and the staff didn't even bother to notify the guests of the issue.

Overall, the place was clean and our room was cozy. My only concern was that in the bathroom, our toilet seat looked like it had been in a fire. Sort of melted. Other than the toilet seat the room was clean along with the fridge, etc. I would book here again but if the same toilet seat is in the next room; I would definitely change my mind.

Nice hotel just needs a little work on certain areas an the $50 extra a day is kindve insane but other that that not bad. And need to be updated as well., couches are old and the desk chair had stains all over it , the shower water doesn’t get hot the toilet flushes powerful but not the toilet paper really honest review no shade.

Comfortable room, the Internet was lousy, kept kicking me off, going in and out. Also, when we needed a cart to check out, none were available. They let residents keep them in their room overnight.

Such friendly staff

The staff was very helpful and pleasant. My only problem with the shower was not hot enough.

The room was bigger tham expected. There was a full sized fridge ,a stove top, 2 Tvs a desk and a couch. The beds were comfortable and everything was clean. Usual breakfast food including waffles.Nice pool.

Needs some work

We spent a weekend at this very affordable facility. It was showing signs of aging, but was suitable for our needs. The staff we encountered were friendly and helpful. We will definitely consider staying here in the future.

Was nice

Great experience. Felicia checked us in and was so friendly and welcoming and made the start to our weekend amazing. Not only was she sweet to myself, my mom and my puppy but I also witnessed the same kindness with other hotel guests. The room was clean and fully supplied which i was impressed with having stayed at multiple other hotels over the years visiting my mom. I always get a suite with a kitchenette. It was clean & stocked with all supplies which in the past i have seen some hotels been severely lacking in dishes & sometimes even linens. We had a great experience and i will be booking for my future stays. Thank you again to Felicia she deserves kudos.