Hilton Garden Inn Abilene

Super nice

Not being able to check in until 4 pm is ridiculous

The room was very nice and spacious, there is a great snack bar to purchase your evening cravings. The bar is open till 10 pm.

This hotel is wonderful. Clean modern and a great staff. Love having the lobby bar a restaurant. Very convenient.

Room seemed sticky as if staff rush the cleaning of the room. There were no trash bags to throw trash. Trash cans are so small. Toilet is very low to the ground for some reason. It was nice cold air was one good thing.

Ev charger did not work. Front desk person said o well, I can refund your money because we can resell the room. Caused me to have to charge at a Tesla station for over an hour.

The hotel was very clean, comfortable beds .Breakfast was great made to order omelets by Josh. Tessie our server was great ! Would stay again..

Very clean!

We have stayed at this property dozens of time. Check-in was a mess. I showed up at 2:45 and was told the room was not ready. I was quickly reminded check-in is 4 PM. I gave it 45 minutes and came back to find the room still not ready. I had heard them radio the housekeeping staff who stated they only needed to make the bed in room 305. We ended up having to leave. We did get back into the room around six. I was also informed my room was accessible. I asked for a different room and they told me it was impossible even though they had plenty of rooms available. They stated the reason was because it was booked through a third-party. I’ve never had that issue Come up in all of my travels. Although the reservation may have been inadvertently booked as accessible,We did not need an accessible and by having one, could have potentially taken one away from someone who really needed it. This was not the Customer Service we have been accustomed to at this property over the years. We will consider other options for our next visit.

Front desk person was exceptional.

The staff was super friendly and went out of their way to accommodate us, and we saw them provide the same excellent service to other guests as well.

Love the property

Everything was five star

Wish they had softer beds but I just love soft beds

Close to everything essential

Wonderful

No comment

The hotel room had mold in it and was missing the towel holder. I’m disabled and have bad lungs but it was late so I had to stay anyhow. It was a nice looking hotel and the staff were friendly.

Always stay here when I come to town !& they never let me down on how their hospitality

Very clean! Very comfortable beds and the staff was so helpful!