Hilton Garden Inn Downtown Dallas

The hotel was beautiful! Everyone was friendly and helpful. I had one issue with my pillows not having pillow cases but that was resolved quickly!

If you don’t valet, the parking is horrendous. But other than that it was a nice stay!

Overall 8/10 Price doesn’t match the stay. Too much for what it was. I paid 388$ felt like it was worth 280$ The restaurant in the hotel was lovely The pool was nice and the view was good In the middle of downtown Lots of homeless people (as one should expect of booking right in the middle of downtown of a big city) The valet however was inconvenient,, I own a C7 Corvette Z51 and they wouldn’t valet the car, to “luxurious” for them to risk damaging it -_- So if u own a higher end car that’s $55,000 or more don’t expect them to service you. Self Parking cost 20-35 every 24hrs (cheaper than valet ofc) and it’s still a good location,, right next to hotel. The A/C was weird,, wasn’t cooling during the night, it was staying at a solid 70 degrees I prefer 60 degrees Called maintence and they fixed it within 20 mins :) Stayed acting up tho, it’s like it would start to go down a single degree every hour because we would fall asleep around 11 with it at 70degrres and we would wake up in the middle of the night around 3 freezing with it being at 65 degrees and in the morning around 8am it would be at 60degrees. Overall a 8/10 stay I enjoyed my stay and my time in the city but I’ll be choosing a diffrent hotel next time for sure. This one is too pricy for what it offers. The staff however are amazing, 10/10 staff there for sure. Even the valet, they didn’t service me but they were polite and did help me find other parking options.

Inconvenient for people with private transportation.

Great staycation. Pool day, sun is shaded after 4pm, food walking distance, bar in hotel. Great place.

Room was comfortable and clean. Needs access to tv guide besides just the stations but overall stay was quite pleasant and Valet Service was excellent.

It’s great the pool is awesome

We arrived and were slightly confused by the parking situation lol. There was a public lot but I thought “off the street parking” would be included. It wasn’t, it was a pay by the hr/day lot. However my car was safe and the lot was very clean and well lit. We arrived about 9 pm so it was dark. It was located next to our hotel, literally feet from the car to the hotel. When we arrived at the front desk they were so helpful. We went to our room which was spacious and very clean. I have zero complaints about our stay at the hotel!

My family and I only stayed for the night but the staff was friendly and informative. It had nice pool and a clean gym. The only thing we had a bit of an issue with was the parking. The hotel only offered valet parking. There is public parking next to the hotel but we had to pay anytime we needed to drive somewhere.

Staff were pleasant, restaurant was great, pool and gym were nice, room was clean and comfortable for the most part. The AC in the room was very inconsistent and didn’t keep a steady temp. Also, at around 1am I was awoken by the toilet making a strange gurgling noise. When I went in and opened the seat, the entire bowl was filled to the top with soap bubbles - as if laundry detergent had somehow forced its way back up through the drain pipes. It would eventually drain and the toilet would make the gurgling noise. It did this multiple times. I took a picture and video of this because I’ve never seen it before. It wasn’t overflowing so I just shut the bathroom door and went back to sleep. When checking out, the staff didn’t seem concerned nor were they all that apologetic that there was obviously something wrong with the plumbing and AC. Overall, the hotel was good but not great. If I ever have a need to return to downtown Dallas, I’ll likely try a different hotel.

The hotel was clean but the only issue is no breakfast and they only offer valet parking

Found a crack pipe in the closet!!!! Not enough towels, pool was not clean. Terrible quality hand soap in bathroom, room service didn’t come by regularly. Talked to people at the pool who were not even hotel guest.

It was perfect

Great location. Nice property. The rooftop pool was really nice.

This hotel is close to everything. Love it

The first room we were given hadn’t been cleaned at all. The second room we got had a side table with a round marble top which was not secured. The marble top fell on my foot and gashed it open. They comped a fourth of my dining after much back and forth. The manager was so rude and would not answer the simplest questions. I always stay at Hilton and am a rewards member but after this experience I will not go back.

Very clean and safe

Super friendly staff

Housekeeping isn’t done very well, we found items from previous stays

Hotel is dirty. They don’t clean our room. We always have to call in for them to clean and change the towels.