Hilton Garden Inn Montgomery - EastChase

Everything was nice

We usually stay at Hampton Inn but it was booked. We are used to the breakfast and 24 hr coffee and comfortable beds etc. This HGI is supposed to be an upgrade but doesn’t offer breakfast, beds were nowhere near as comfortable and the only “extras” in the room were a bar of soap and a make-up remover. No extra lotion or anything etc. the floors were nice because no carpet but they were so dirty I had to wipe my feet with a rag before I got in bed. No coffee in the lobby. The guests in the room above us sounded like a herd of elephants that I had to call at 10:00 at night and again at 6:45 am to complain. I’ve never had to complain before so I’m not just being a Karen. The staff did call and take care of the issue. For the price of the room I was slightly disappointed and won’t be my first option next time but would stay again if Hampton Inn is booked.

Great

So far the experience has been great. The staff here is top notch and services and amenities are perfect! Convent to everything and I highly recommend and will come back

My recent stay presented a few areas where I believe the guest experience could be enhanced. While the hotel’s modern, cashless system is innovative, the $50 incidental fee—though eventually reimbursed—added an unexpected step during check-in. Additionally, I encountered challenges with parking due to limited handicap spaces, and the overall check-in process was slower than anticipated. In my room, a malfunctioning remote necessitated a call to the front desk, leading to a brief delay in having my dinner and shower while maintenance resolved the issue. Finally, being assigned to a top-floor room without readily available carts made transporting my belongings difficult, especially while managing a fractured arm. I appreciate the safe location of the hotel, but don’t appreciate the staff that did not offer me help with my bags and hope these observations will help improve future stays.

N/A

Even though I only stayed one night; it felt like a vacation!!

Staff was friendly and efficient. Location was convenient to dining and other activities.

Love the location and convenience of the Hotel.

Very pretty decor, bar area, and comfy bed.

Good location excellent staff

Very contemporary

The room was clean, the beds comfy and the front desk was lovely!

Everything was great

Friendly staff, clean, property and centrally located for shopping and eateries.

We had a terrible day on the road, the hotel and staff made it up for all that and then some. They were warm and welcoming, we had a nice meal at the bar and really enjoyed talking to Patrick, he is fantastic, thank you so much for everything.

The staff were very friendly. Our room was clean, spacious and comfortable. Lots of options for dining and shopping within walking distance.

Everything was great. The room had some stains on certain things like the counters/towels, but everything was good otherwise.

The room was clean, quiet, and accessible. Staff was friendly and helpful.

Great location near shopping and restaurants. Room was spacious and clean. The TV allowed the use of Netflix.