Hilton Garden Inn Montgomery - EastChase

I booked online, only to arrive to a hotel with no clean rooms.

The location is great and in a safer area of Montgomery. Check in was quick and smooth. We were disappointed with the condition of the room for the price we paid. There were stains on the counter tops, dirty bed frame, and the end table was broken off of the wall. Everything else was good.

Easy parking, restaurants and shopping in walking distance, delicious hotel breakfast.

Great location

I would like to be contacted about the cleanliness of sleeping rooms and towels. During my stay I had to request cleaning my room and fresh towels daily. I want a refund. I was truly disappointed in the Hilton Garden and the attitude of cleaning crew

Loved the staff very helo

The floor was sticky The toilet wasn’t mounted properly so it moved Lobby was great, super nice and clean Bar didn’t restock so many beer options were out

My one night stay at Hilton Garden Inn East in Montgomery, AL was great. The room’s cleanliness was great, and the hotel staff were cordial, helpful that led to a wonderful experience! I would recommend this hotel to my friends and family as it’s also in a great location for lots of shopping and eating!

Great customer service and patience

Everything was nice

We usually stay at Hampton Inn but it was booked. We are used to the breakfast and 24 hr coffee and comfortable beds etc. This HGI is supposed to be an upgrade but doesn’t offer breakfast, beds were nowhere near as comfortable and the only “extras” in the room were a bar of soap and a make-up remover. No extra lotion or anything etc. the floors were nice because no carpet but they were so dirty I had to wipe my feet with a rag before I got in bed. No coffee in the lobby. The guests in the room above us sounded like a herd of elephants that I had to call at 10:00 at night and again at 6:45 am to complain. I’ve never had to complain before so I’m not just being a Karen. The staff did call and take care of the issue. For the price of the room I was slightly disappointed and won’t be my first option next time but would stay again if Hampton Inn is booked.

Great

So far the experience has been great. The staff here is top notch and services and amenities are perfect! Convent to everything and I highly recommend and will come back

My recent stay presented a few areas where I believe the guest experience could be enhanced. While the hotel’s modern, cashless system is innovative, the $50 incidental fee—though eventually reimbursed—added an unexpected step during check-in. Additionally, I encountered challenges with parking due to limited handicap spaces, and the overall check-in process was slower than anticipated. In my room, a malfunctioning remote necessitated a call to the front desk, leading to a brief delay in having my dinner and shower while maintenance resolved the issue. Finally, being assigned to a top-floor room without readily available carts made transporting my belongings difficult, especially while managing a fractured arm. I appreciate the safe location of the hotel, but don’t appreciate the staff that did not offer me help with my bags and hope these observations will help improve future stays.

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Even though I only stayed one night; it felt like a vacation!!

Staff was friendly and efficient. Location was convenient to dining and other activities.

Love the location and convenience of the Hotel.

Very pretty decor, bar area, and comfy bed.

Good location excellent staff