Holiday Inn & Suites SYRACUSE AIRPORT - LIVERPOOL, an IHG Hotel

My room had the previous occupations trash in the bathroom trash can. I was here for a conference and when I went back to my room at 9:30 they were doing a check out clean on the room which I never checked out of. They took the food from my fridge it threw it away. I had left items on the bedside table and the house keeper told me she'd be done cleaning in a few minutes and I could come back. I spoke with the receptionist and her resolution was to offer me their free breakfast buffet ...... The conference room had Ac units with dripping water the first day and they turned them off the second day so when we showed up it was unbearably hot and humid.

Liver Hotel Disappointing 1. We booked multiple rooms for multiple nights. We also drove in 2 hours to come here. 2. The kids were excited about swimming and was the primary reason your hotel was chosen. The pool was closed the whole time. 3. Also we requested more towels as we have a 3 month old and it was not available and never brought up 4. We also ran out of toilet paper in the night cause they were not replaced when to room was cleaned 5. Lastly overall service was disappointing

The restaurant and pool are great and staff if pleasant and helpful

The hotel is conveniently located by many restaurants and close to the airport.

Great place

Nice facility.

Upon check-in

Stayed mainly for the hot tub but found out broken upon arrival

The breakfast was awesome and the staff providing the breakfast were so friendly and nice.

The staff was great. There was a leak in the workout room and debris in the hall. Drawers in the room would not stay closed, i had to prop items against them to keep them closed. Shower dripped. Breakfast buffet was barely warm. Dogs were barking and children running halls knocking on doors.

It was a very nice hotel with a lot of places to eat nearby the pool And hot tub were great amenities

Perfect! Clean, friendly and convenient

the cleaning just needs to be a little more closely looked at. there was some grit, etc in the suite around the 'stove' and around the close and tight spaces at the bases of the sink faucets etc.

I appreciate the extended stay parking and the close proximity to the airport. The hospitality of the staff from check-in to the server at the bar was excellent. Thank you!

At 2 am guests in hallway became very loud and no staff would quiet them

The check-in was not normal, they gave us our room cards then called us later that night to get a credit card for them to put on file for incidentals, rather than taking it during check-in or check-out.

Work related

The hot tub wasn’t working and the fire alarm woke us up this morning and was going off for 30 mins .

As always, my stay at any hotel is always great.No complaints

Decent hotel