Holiday Inn Express & Suites DAYTON WEST - BROOKVILLE by IHG, an IHG Hotel

Was a little outdated but otherwise fine

Shower water pooled; overall cleanliness was mediocre. Don’t recommend

Walked into our room. Two empty beer bottles in the room along with dirty used q tip on the floor. I didn’t say anything as we were exhausted from traveling. You need to make sure your staff is actually cleaning and doing things right.

If you value clean, not broken rooms, don’t come here. We got there late, and I had called ahead twice. The first time around, the lady was rude but I let her know I’d be in late, then called again when we were 2 1/2 hours out, and they said that was fine as check in didn’t end until sometime in the morning (3 or 4). We got there and check in itself was pretty smooth! After being on the road for a long while, we just wanted to shower and sleep. We went to go shower and there was a dirty washcloth on the shower head. Then we went to actually shower and the shower drain was almost completely clogged. The water was up past my ankles in minutes. We went to go to bed and the room was hot, so we went to turn on the AC. The AC didn’t work. (The next morning we found out the person we talked to had known about the broken AC and the person the night before had not) After lying there for a while, it was too hot to sleep, so we went down to the front desk to ask what could be done. We get down there and are informed they are sold out of suites, which I knew as I’d checked the day before if they had any more suites available out of curiosity, and they did not. (why you would intentionally sell a room that you know has an issue?) She said they could move us and it had to be to a “deluxe room”, it was an “upgrade” she said. It had a broken door, crooked bath spout, & a clogged shower drain. Overall, a pretty terrible experience and I do not recommend coming here. Have pictures as well 😕

Breakfast was the best of all motels we’ve stayed at from Texas to New England.

Mushy odor as soon as you enter the property, shows the age. Main door didn’t get locked, noticed the next morning when stepped out for breakfast. Limited options at breakfast, pancake machine was out or order, No boiled eggs, milk isn’t refilled appropriately

I was pleasantly surprised with this hotel. It was modern, clean, and comfortable. The room was very large. The hotel was dog friendly. The pet fee was very reasonable. The staff was friendly and helpful. Breakfast was good. I would recommend this hotel and would stay here again.

The rooms, staff, commmon areas and breakfast and room were all very nice. The bed lights did not work and neither did the plugs on the nightstands. Inconvenient. Reported so hope it was fixed for next guest.

The staff were very friendly and helpful with all of my questions and check in went quickly and smoothly.

Ok

Friendly staff and clean rooms.

There were a few places where it was evident from the wallpaper that repairs or upgrades had been made. Surprised that there was no ventilation fan in the bathroom. The breakfast was top notch. Everything was fresh and well prepared.

Clean, quiet, no issues

Amazingly comfortable

Parking was limited for vehicles that are towing Uhual trailers if arriving late evening check-in.

Friendly staff. Room was clean

The staff was friendly, the room was clean and comfortable, and the breakfast options were good. The only complaint was that the person above us sounded like they were stomping back and forth in their room all night.

Friendly and helpful staff.

At check in it took 3 trips to desk for a room that had bed made up and ready for guests

Great staff, very clean and up to date. Had a great breakfast, with many options. Felt safe there.