Holiday Inn Express & Suites GRAND BLANC by IHG, an IHG Hotel

This property was 5 minutes away from the venue that I went to. I felt safe

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I couldn't tell you anything about the building itself because check in went horribly. I showed up with more people than the rooms capacity so I had to purchase another room (which I did with no push back and a smile on my face) but the desk lady continued to give me a hard time repeating the same rule of how many people in each room and stalling to check me in for my second room. I eventually got frustrated and changed my tone at which point she told me I didn't need to get hostile. In return I yelled at her because it became quite clear that myself and my guest were unwelcome no matter what we did to comply with their rules. She went on to tell me with an attitude that "they had 30 ppl upstairs yesterday" and so on and so on. Well who is "they" and what does that have to do with me and right now? Anywho, I gathered my guest and left with an attitude and in tears because things were said and I have never in my 35 years of living experienced anything like this. I found a nice, more accommodating hotel with nicer more welcoming ppl.

Well I don’t know where to start the pool smell like chlorine so bad it burned my eyes when I threw up the bathroom had hair all over the floor. It was really gross with feces everywhere.

The breakfast options were exceptional.

The bathroom was dirty. We changed rooms and that one was dirty. Towels from the previous guest were on the floor. Rust and water stains throughout the building. The staff was nice

The room was showing some age - particularly the bathroom. The beds were super comfortable and the room overall met my expectations. The breakfast area was phenomenal- service amazing. The gal working in that area was friendly and helpful. We enjoyed seeing her in the morning. Ashish at the front desk was also a standout.

The staff is always friendly & helpful!! Breakfast is always good! Facilities are always clean!!

Very nice property. Only downside was the bed in my suite was dirty and had not been changed. Unfortunately, we didn’t notice it until we were checking the bed for items and noticed the stains on the linen and pillow cases.

I stayed 2 days. I had one towel provided in the bathroom that I used the first day. No one cleaned my room, I had to use a hand towel the 2nd day. Other than that it was ok. I would have expected at least 2 towels and my room to be checked on between days.

It was nice. TV wasn’t working and they upgraded us to a suite. Very friendly staff. Stay there every time we go to Grand Blanc, Mi

Very dirty rooms bugs everywhere customer service was terrible

Well breakfast was good but attendant acted put out when we came down a half hour before breakfast was over and she had to make more items. We were yelled at by front desk because 2.5 year old was screaming in pool area when no one else was in there. Our AC didn't work most the time there front desk was aware of this on several occasions our sink was clogged the entire time we where there. Loud people out front hotel even at 3am. Front desk didn't seem to know what they were doing. With everything that happened no apology nothing was told to deal with expedia who we booked through.

Overall hotel was good. Some wear and tear in the bathroom, but it was clean and the staff was very friendly.

friendly staff, clean property and room, very quiet, great breakfast assortment, quick check out.

There was a good selection of different food available in the area.But in the room they didn't have a coffee pot,the first time ever with out a coffee in the room.

Very friendly and helpful staff at checkbin

It was okay! The towels in the bathroom were not clean. The gym had no towels, water or anything to clean the equipment. The pool was closed for maintenance due to chlorine? In the morning a sign was posted that it was a cold breakfast only! Inquired about coffee and was told they had to brew some, when coming back down to inquire about it was giving attitude!

Very clean

I enjoyed my stay. Staff friendly & place is nice