Homewood Suites by Hilton Charlotte Ballantyne NC

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Just excelent!!!!

All staff were great young lady (Brittany) was superb friendly and willing to help.

The Hotel was modern I loved the decor , staff were efficient and welcoming. I would definitely come again and highly recommend

We have stayed at this property multiple times and will again when we are in the area. Great location. Staff was friendly and great. Definitely would recommend.

Everything was great about this property

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Very clean, very quiet property. When I checked in the room was not ready which bothered me a bit. However, the staff offered me a complimentary bottle of wine for my trouble which helped ease the pain ;). Overall I had a great stay and would come back if ever in the area again.

Perfect. No complaints. Change nothing. Room was full size, clean, comfortable. Breakfast buffet was excellent.

Absolute best room ever for my wheelchair and Hoyer lift!

Great stay, would stay again

Great location, near main roads and restaurants. Easy parking. Everyone was friendly. Clean rooms with kitchenettes, good for families or extended stays. Will be back.

N/A

Staff was very professional and the property was very clean. Room is very nice. Nice area with dining within walking distance.

Definitely a home away from home. My only two complaints are that the couch in the room was stained and the breakfast was underwhelming. Those are not deal breakers so it would not deter me from staying again.

Never stay at this Homewood suites property in Ballantyne. We make an annual trip to Charlotte every year to visit friends and usually stay here. This time, two days after we checked out, our account was hit with a $500 charge for a broken television that was in full working order and in one piece when we left the room. We received nothing but static from the front desk and the manager and no proof of the television that was actually broken. Clearly a lot can happen in two days after you check out of a room and at this property, YOU PAY FOR STUFF THAT BREAKS WHEN YOU’RE LONG GONE! If you decide to take the risk and stay at this property, I recommend photographing and recording video of everything in the room as you leave with a member of hotel management on camera and supervising the exercise. You are at risk of giant charges placed on your credit card with no proof and no recourse. We’ve disputed the charges with Hilton Honors and with my credit card company, but I don’t expect to get satisfaction from this terrible hotel property. The property has gone downhill since we first stayed here when it first opened and is a bit shabby. We overlooked this because it’s generally been clean and we don’t spend much time at the hotel except to sleep.

This hotel is tops for all the things I look for. I forgot an important item in my room and when I called the front desk, Steven found my item and arraigned for it to be sent FEDEX, all in less than 30 minutes. Thank you Steven!!!

It was a nice suite, plenty of room for our family of 6. Breakfast was nice

The hotel was closed. Where is my refund?

Room was perfect size. Spacious with Plenty of room for the kids with two tv’s. Only thing I can say bad was the cleaning service kept trying to come in our room at 9 am. Two different time with in 5 minutes.