Hotel Chino Hills

Better than expected

Very good experience!

Very good

還可以 但略嫌貴咗少少 如果包早餐就最好

I usually don’t write on reviews but I need it for this one . Front desk staff needs to be more friendly , smile a little more to their costumer . When I would ask for a question they would seem bother to answer you . Another then that even thought is under construction it was a good stayed .

Front desk personnel seemed like they didn’t know what they were doing. First room I was given, the door latch was not working, door wouldn’t close. Second room, there was not even a mini bar of soap to wash your hands!! Definitely not what I was expecting

It was under renovation dust and construction everywhere only 1 floor available and nothing was else available

Hotel was under construction, dust everywhere. No facilities are available. No maid service. No clean towels.

This hotel is still under modification, the lobby and main entry are mess up due to construction and no sign to where to check in. it is unsafe.

Nothing

Condition of the hotel was horrible no breakfast pool was out of commission has been for months poor customer service zero reguard for safety or cleanliness horible place to stay will never return

It sure would have been nice to know the hotel is going through a complete renovation BEFORE I got there. Major to the point I couldn't use the front door. It won't happen again.

Reservation with Chino Hills Hotel. All markings on building said Marriot. Upon entering the lobby discovered that the entire hotel was undergoing major renovations. The lobby walls and celling were completely cover with bare sheetrock. The floor were covered with plastic. A single desk and computer served as the only furnishing. After registering went to my room to discover that there was no electricity. Went back down the hall and elevator both of which were covered in plastic to the front table. To the person there that I had no electricity in my room. She then told me I needed to put my room key in a slot in a box on the wall next to the door. I told her that would have been nice to know before I went upstairs to my room. Went to bed and around 12:30 a loud alarm sounded for about 10 seconds. Still not sure if it was the smoke detector or fire alarm. I checked out the hallway and out the window and didnot see nor hear anything. I then realized that there was no phonr in my room. after about 20-30 minutes i went back to sleep. Got up, showered and left never to retrun again.

Honestly it was terrible. The hotel was under construction and we never got informed. Never felt more unsafe in this hotel. Fire alarm went off in the middle of the night, not once but twice. No breakfast even though it says it’s included. The quality of the hotel room was okay, except from the drawers being broken. We kept hearing guests running thru the halls making noise at night, the hotels didn’t even give out water. Bad service wouldn’t recommend this hotel.

The hotel is under construction. Next time, I will not use it

I was lead to believe that the had a hot tub and the pic of it being a nice hotel but there was a lot of lose hanging

I stayed at this Hotel for 6 days. Requested housekeeping everyday and not once did they ever clean my room. I needed towels and there was no one to answer the phone for my request and when I went downstairs to the lobby there was nobody there. I couldn’t even take a shower on my final day there because no clean towels and no one to request them from. Horrible construction mess inside hotel with dust everywhere. Will never ever stay here again. I do not recommend. Highly unprofessional people.

Property is under construction. Front desk is messy and no breakfast during construction. There is nothing mentioned online or property is not informed ahead of time about construction.

They should be allowed to take customer when they are remodeling. It is dusty and awful. Never going back again.

no amenities and we were completely unaware the entire hotel is being renovated, sheets were not clean, room fridge was broken and desk was dirty and covered with stains. And yes, the hotel construction was very noisy throughout the stay.