Hotel Fera Anaheim a DoubleTree by Hilton

We checked in on 5/2/2025 as we booked the Presidential Suite. On our reservation, I indicated it’s our wedding on 5/3 yet there was not even any welcome card, not even a piece of candy when we entered our suite. That is the bare minimum when welcoming guests who booked even a regular room, especially when a special day has been mentioned in the reservation unless the hotel isn’t paying attention to those details. On a positive note, we were greeted by a very nice staff who checked us in and she stated that our parking would be complimentary. The next day, to ensure I don’t come across any issues exiting the parking structure, I checked with the front desk (a different staff) and asked how I would exit the structure as I was provided a complimentary parking by the staff who checked us in. Her face immediately looked confused as if I just made up a story. Then she just stated “It’s not in the system” and seemed forced to do it, rather than doing an effective customer recovery by apologizing to us for any miscommunication on Hotel FERA’s end by not communicating the complimentary parking. First of all, parking is very inexpensive for me to argue with a front desk. To think that I was even in touch with this hotel and considered having my wedding reception here after our church wedding. With the lack of customer service we received, we are so glad we did not choose Hotel FERA.

Great

Loved it

Good

Great stay

Roach infested room. Stay away

Very clean and skeik hotel.

Very nice place to say, but parking is a problem. Had to pay $35/night just to park my car on the property. If you wanted to use the valet, you paid $40/night.

It was good no free parking but location was close to everything

The room rates were very reasonable. The restaurant was delicious!

The shower tiles have a little mold and rhe water pressure isnt great. But the rest of room was clean and lovely. The property is great and the staff is amazing. Maybe keep Starbucks open a little later.

Overall the property was amazing would stay there again.

The shower was dirty had some elses hair. It had no body wash

The room is smaller, TV was not working and the bed was uncomfortable

Clean room and good room service.

Restaurant food was costly, but good quality. Hotel staff was friendly and gave good advice on nearby things to do.

Nice clean friendly hotel close to everything

Thanks

We liked the cleanliness, style and staff. However, we disliked the limited valet parking. For only a 5 dollar difference we would have preferred valet over self-parking. Valet fills up quickly and the self-parking is in a garage around the corner so you have to walk back, which poses safety concerns.

Great hotel!!