Hotel Fera Anaheim a DoubleTree by Hilton

Excellent property. Nice rooms great staff. Its located near a hospital where ambulances come in with sirens going. There must also be a fire station nearby with fire trucks sirens going as well

I LOVE this hotel!! It’s a bit of a hidden gem!! The staff is amazing! The pool, fire pit, and outdoor area ate beautiful, and the bar is amazing.. I haven’t had the opportunity to eat at the restaurant in the 3 times I’ve stayed there this year, but it looks amazing.

I liked everything except the fact that you have to pay to park at the hotel. Youre already paying for your stay and to add more just to park out front is crazy. The cleaning staff is the best though

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Great property ,fast check in and friendly staff , would definitely stay again. beautiful facilities and outdoor area .

no

Stayed here multiple times for work love that there is food on site. Wish the parking was better. No options for free parking

Always enjoy my stay

The staff was very kind and attentive. Great location and amenities

We had a great time and we’re pleasantly surprised that the was very nicely remodeled and clean. Restart the property for really like the new touches and updates. I do have to say the experience of the bar was not great. Bartender seems to be irritated and as if we were bothering them while asking for drinks and food, it took a while to get an order in and my suggestion is to get somebody that wants to be there and have a pleasant Bedside manner. Other than that, the property was really nice.

good

Wonderful staff from valet to front desk ! Welcoming hotel and our go to hotel when doing a weekend Disney trip. Very clean and safe . The view was amazing ! Had a view that can see Disneyland . Great stay ! Highly recommend when visiting OC (:

Good

Very beautiful hotel

It was a comfy bed, a large TV, and it had a cafe, a restaurant and a bar. There was also a lovely area outside with clean water and ducks swimming, then the pool was next to that. The hotel provided pool towels which was also great. The staff were very helpful and friendly. The only thing I didn’t like was there was no extractor fan in the bathroom so it got all steamed up. The mirror had a demister which helped. The bonus for me was that it was close to everything and I had a view of the Disney fireworks every night from my room.

I booked the Presidential Suite at Hotel Fera expecting a smooth arrival, but it became one of the worst check-in experiences I have had. At 315 pm I was told the room would be ready in 30 minutes. By 3:45 p.m. it still was not ready. In that time I watched many other guests check in without delay. I booked the top room and yet was treated as if my time and business did not matter. When I asked about the delay, the supervisor Tony Tokapu, laughed at me, scoffe and would not make eye contact. His demeanor was dismissive, degrading, and unprofessional. This was not just poor service it was disrespect. No guest should be laughed at for asking about a promised check-in time. I felt embarrassed and singled out for raising a reasonable concern I was also made to feel like I did not belong at this hotel. The attitude I encountered suggested I was being judged on appearance which is insulting and discriminatory. I can afford the Presidential Suite without issue but that does not mean I should have to defend my right to be here. Every guest should be treated with courtesy and respect. Instead I was treated like garbage by someone in a leadership role Hotel Fera should be embarrassed to have Tony Tokapu as a supervisor. His behavior reflects poorly on the entire property and ruined the start of my stay. Until management addresses this conduct and ensures it does not happen again I cannot in good conscience recommend this hotel to anyone. Guests deserve better Absolutely unacceptable

Amazing hotel, great proximity from attractions and clean. Bar is conveniently placed next to the clean swimming pool/hut tub.

Everything was great friendly staff and great hospitality from

Very clean place to stay

Great atmosphere and customer service