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Hyatt Regency Rochester
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Hyatt Regency Rochester
Hotels
7.6
/10
Pleasant
955 reviews
What Guests Say About Their Stay
Neil
10.0
/ 10
The staff were all great. The bartender did a great job mixing up some tasty off menu cocktails. The building is a bit older and the parkade is rough but we thoroughly enjoyed our stay.
Peter James
10.0
/ 10
The pool was never open. The toilet clogged. Restaurants and cafe hours did not match postings. Coffee pot in room didn’t work. Had to change rooms. No nearby restaurants or shopping. Impossible to find nearby places to eat. Close to Blue Cross Arena.
Darrell
10.0
/ 10
Friendly staff. Checked in and the a/c wasnt working. Cakked the front desk and informed them. Went to dinner and came back and it was fixed! Great response!
In the Area
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125 East Main Street, Monroe County, New York State, United States, 14604
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Hyatt Regency Rochester
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Per room per night (excl. taxes & fees)
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What's around Hyatt Regency Rochester
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125 East Main Street, Monroe County, New York State, United States, 14604
Discover More About Hyatt Regency Rochester
Location
Hyatt Regency Rochester is located in area / city Monroe County.
About Hyatt Regency Rochester
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hyatt Regency Rochester exclusively for you.
With all facilities offered, Hyatt Regency Rochester is the right place to stay.
All facilities in Hyatt Regency Rochester
Others
Hotel Services
- Multilingual staff
- Laundry service
- Express check-in
- Newspaper in lobby
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
General
- Microwave (shared)
- Parking
- Banquet
- Ballroom
- Parking (surcharge)
- Terrace
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Food and Drinks
- Bar
- Breakfast
- Snack bar
Business Facilities
- Meeting rooms
- Business center
Nearby Facilities
- Souvenir shop
- ATM/Banking
Connectivity
- Free WiFi
In-room Facilities
- TV
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Hyatt Regency Rochester
Important Note
- Fee for full breakfast: approximately USD 10 to 22 for adults, and USD 9 to 15 for children
- Covered self parking fee: USD 17.00 per day (in/out privileges)
- Pet fee: USD 60 per pet, per stay
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
- An in-room safe is available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 11:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Hyatt Regency Rochester | 341 |
Number of floors in Hyatt Regency Rochester | 25 |
Another facilities in Hyatt Regency Rochester | Multilingual staff, Laundry service, Express check-in, Newspaper in lobby, Wedding service |
Frequently asked question in Hyatt Regency Rochester
What are available facilities at Hyatt Regency Rochester?
There are top facilites at Hyatt Regency Rochester such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hyatt Regency Rochester?
The standard check-in time at Hyatt Regency Rochester is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Hyatt Regency Rochester provide breakfast?
Yes, Hyatt Regency Rochester provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Hyatt Regency Rochester
Other sources (955)
7.6
Pleasant
From 955 reviews
Cleanliness
8.0
Room Comfort
8.2
Service and Facilites
8.0
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Traveler Reviews Hyatt Regency Rochester
Number of reviews per page
20
40
Top reviews
Sierra
6.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Stayed for one night, got a knock at the door at 8:30am from housekeeping asking when we were leaving (which I thought was rude and too early) then again at 10:00am when checkout isn’t until 11:00am. After our stay, I realized my card had been charged 3 times for the deposit and it took calling 3 times to actually get ahold of the manager and get it resolved.
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Mayor
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Quiet and cozy
Danielle
Leisure Family
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Had a clogged toilet, so I was brought a plunger to unclog it myself. Shower water was warm Saturday morning, freezing Sunday morning. Only given one washcloth for 3 people. Asked for additional towels and did not receive them.
Gregory
Leisure Family
4.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
I’ve came to this hotel 3 years in a row…. Every year it got worse. Always a parking garage elevator broke, escalators not working from lobby to ballroom, only 2 of 3 elevators inside hotel work. If it wasn’t for the front desk people I would have left as soon as I got there.
Verified traveler
Business
4.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
There were plumbing issues in my room that needed to be fixed and I was given towels with questionable brown stains on them. I will not be returning to this hotel
Trixie
Leisure
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Bed was horrible. I had to literally purchase a styrofoam crate to sleep on. That didn't help much, maintenance had to come inand remove the mattress altogether.
Ashdiell
Business
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Love it
Neil
Leisure Family
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The staff were all great. The bartender did a great job mixing up some tasty off menu cocktails. The building is a bit older and the parkade is rough but we thoroughly enjoyed our stay.
Sean
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Good simple hotel, close to everything downtown.
Vicky
Leisure Family
4.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
The room is not clean enough. The air smells not freshly. The shower room tiles are yellow and rusted . Also , the hair dryer and remote control are very dirty which have the stain .
The cleanness should be improved.
Medine
Leisure with Partner
4.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
We had stayed at the Hyatt Regency three years ago and were quite satisfied with our experience, but unfortunately, our recent stay fell short of expectations.
To start, the service at reception was disappointing. The ladies at the front desk were curt and unwelcoming, which set a poor tone for the stay.
The issues with our room were even more concerning. There weren’t enough towels when we arrived, and we noticed the wallpaper peeling off the walls, as well water marks on the ceiling and wall. We had to report the issue to reception, who placed a work order, but it felt like something that should have been addressed before guests arrived.
Our key cards also stopped working twice, requiring us to go back to reception to resolve the issue—an unnecessary inconvenience.
After our second night, we requested room service. Instead of the full service we anticipated, only towels were dropped off, leaving the room otherwise unattended.
Overall, this stay was a letdown compared to our previous visit. The lack of attention to detail and subpar service made it feel far from the standard we’ve come to expect from Hyatt Regency. We hope these issues are addressed for future guests.
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Josh
Leisure with Partner
4.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
I would not recommend it.
Iti
Friends and Family
6.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
Hotel rooms were clean and comfortable. I noticed the pool was not clean and not managed well. Breakfast was not included even though i filtered on breakfast included option. I felt the price is too high for the stay.
Kassie
Leisure Family
6.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
There was no heat in the lobby and the only place that you could be warm was the hotel room. Hoping this will be fixed for other guests to enjoy the lobby bar.
Bruce
Leisure
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
The service was outstanding
Chandra
Leisure
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
We were on the 24th floor and the view was amazing
Anne
Friends and Family
6.0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
I walked in to the hotel to a screeching escalator and a pool closure. The room itself was average hotel room. The bathroom was cleanish with a shredded shower curtain that was way too small and didn't cover the whole shower area. The coffee shop on the main floor looked promising but the employee working was not engaging and I felt like a big inconvenience. But who would like to work there if you had to listen to the screeching of the escalator.
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Marc
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Ok
Christopher
Leisure
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Staff were polite and helpful, and went out of their way to help.
Peter James
Leisure
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
The pool was never open. The toilet clogged. Restaurants and cafe hours did not match postings. Coffee pot in room didn’t work. Had to change rooms. No nearby restaurants or shopping. Impossible to find nearby places to eat. Close to Blue Cross Arena.
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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