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Hyatt Regency Rochester
Hotels
7.6
/10
Pleasant
959 reviews
What Guests Say About Their Stay
Francesca
10.0
/ 10
Had a great time at my overnight stay 11th
Floor water view was perfect choice.The restaurant on the lobby was by far the best during my stay. Cheryl was grate and welcoming , loved her margaritas, so was the DJ at the bar lol . Chris the GM was also very hospitable.Our experience was great loved that I was able to have a morning swim. I will definitely go back again
Franny ….
James M
10.0
/ 10
They are just wonderful..had a fantastic time. Hotel staff was top notch!!!
Rebecca
10.0
/ 10
very good, fan in bathroom would be nice though- room became moist af after shower
In the Area
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125 East Main Street, Monroe County, New York State, United States, 14604
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Hyatt Regency Rochester
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Per room per night (excl. taxes & fees)
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Hyatt Regency Rochester Address: Map & Location
125 East Main Street, Monroe County, New York State, United States, 14604
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Location
Hyatt Regency Rochester is located in area / city Monroe County.
About Hyatt Regency Rochester
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hyatt Regency Rochester exclusively for you.
With all facilities offered, Hyatt Regency Rochester is the right place to stay.
All facilities in Hyatt Regency Rochester
Others
Hotel Services
- Multilingual staff
- Laundry service
- Express check-in
- Newspaper in lobby
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
General
- Microwave (shared)
- Parking
- Banquet
- Ballroom
- Parking (surcharge)
- Terrace
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Food and Drinks
- Bar
- Breakfast
- Snack bar
Business Facilities
- Meeting rooms
- Business center
Nearby Facilities
- Souvenir shop
- ATM/Banking
Connectivity
- Free WiFi
In-room Facilities
- TV
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Hyatt Regency Rochester
Important Note
- Fee for full breakfast: approximately USD 10 to 22 for adults, and USD 9 to 15 for children
- Covered self parking fee: USD 17.00 per day (in/out privileges)
- Pet fee: USD 60 per pet, per stay
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
- An in-room safe is available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hyatt Regency Rochester | 341 |
Number of floors in Hyatt Regency Rochester | 25 |
Another facilities in Hyatt Regency Rochester | Multilingual staff, Laundry service, Express check-in, Newspaper in lobby, Wedding service |
Frequently asked question in Hyatt Regency Rochester
What are available facilities at Hyatt Regency Rochester?
There are top facilites at Hyatt Regency Rochester such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Hyatt Regency Rochester?
Check-in time at Hyatt Regency Rochester is staring from From 15:00 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Hyatt Regency Rochester provide breakfast?
Yes, Hyatt Regency Rochester provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Hyatt Regency Rochester?
Hyatt Regency Rochester is officially classified as a 3.5-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Hyatt Regency Rochester have?
Hyatt Regency Rochester has 25 floors.
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More Reviews from Other Guests in Hyatt Regency Rochester
Other sources (959)
7.6
Pleasant
From 959 reviews
Cleanliness
8.0
Room Comfort
8.2
Service and Facilites
8.0
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Traveler Reviews Hyatt Regency Rochester
Number of reviews per page
20
40
Top reviews
Sean
Business
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Nice overall property. Rooms are very nice. Lobbyist ok. Area around hotel is ok but can be a little sketchy at night.
Francesca
Business
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Had a great time at my overnight stay 11th
Floor water view was perfect choice.The restaurant on the lobby was by far the best during my stay. Cheryl was grate and welcoming , loved her margaritas, so was the DJ at the bar lol . Chris the GM was also very hospitable.Our experience was great loved that I was able to have a morning swim. I will definitely go back again
Franny ….
Read More
Katrina
Leisure Family
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
This property is conveniently located and has a spacious parking garage on site.
When we arrived to check in, however, the front desk staff was not helpful. She was not able to check on availability, not able to offer information about rates, and not able to reserve us a room. Instead, we were told to "use an online reservation" app. (Luckily, I have Expedia.) While we waited for the reservation to go through, she resumed her scrolling on her phone.
I'd also like to mention that though the room could accommodate four guests, it had 3 bath towels, 2 hand towels, and 1 washcloth. When we inquired about that, the front desk staff told us the management had out-sourced laundry services, and that is what we get.
Though my previous stays here were pleasant, this time I was disappointed, especially since I was taking family on this trip.
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Marcie
Business and Leisure with Children
2.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
My flight was cancelled and I never made it to New York to have the opportunity to stay at the hotel and they refused to refund my payment for a stay I never took due to delayed then canceled flight
Sitraram
Leisure Family
2.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Had issues with shower in the first room and got assigned new room. However had toilet issues. And beds were not comfortable.
nawfal
Leisure Family
4.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Ok
James M
10.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
They are just wonderful..had a fantastic time. Hotel staff was top notch!!!
Tanya
Friends and Family
8.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Loved the stay and staff but I would suggest better lighting in rooms when you walk into the door in front of mirror not enough lighting to utilize the mirror.
jeremy
Leisure with Friends
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Very reasonable place to stay. Good value
Xiaowei
Leisure with Friends
6.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Avoid this hotel!
Bad cleanings,terrible service. 4 guests only serve 2 towels. Next day requested extras from afternoon till 11:30PM – none arrived. Mini shampoo bottles obviously not enough for families with long hair, next-day refill requests ignored forever。Friends’ room had same issues. Pool was cold, hot tub closed, zero towels despite calling twice, nothing comes before we leave . Also the bathroom sink faucet is very weak and shower presses is poor. Never again.
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Jazzmyn
Leisure
2.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Staying at the hotel was despicable NOTHING WAS CLEAN the lobby bathrooms were soapless and dirty upon checking in..after going into our room provided to wind down after long travel and shower after uncomfortably due to the crack that was unsatisfying the shower had a large crack with a patch job on it that wore down that the crack reopened and flooded the wall behind the door and suite floor midway to the bed including the carpet outside of our suit only to call the front desk for help maintenance came to clean it up and to my surprise not with a mop of clean water but with a PILLOWCASE! never to show up again total health concern! we don't think we will be back at all because this is inappropriate paying over $1000 for a stay that was intended solely for engagement purposes is outrageous and unacceptable would you stay at a place with your family in these disappointing conditions, our complaint was brushed off we felt brushed off. Completely UNACCEPTABLE!
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Jodi
Leisure Family
8.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Overall, nice hotel with everything needed onsite. Downside, have to pay for parking (hotels need to have free parking), elevator dings loudly all night and hotel room doors, not sound or light proof.
Kimberley
6.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
The room was smaller than I had expected and just a stale blank room. I paid extra for a higher floor, we were placed on 17th. I had called ahead and requested a room above the 20th. Apparently none were available but the hotel wasn’t very busy. Not a soul in the lounge. The hot tub was covered and off, another disappointment. For $280 a night I had expected something a bit more luxe as I have gotten in the past. Wouldn’t recommend.
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Samantha
6.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
The room cleanliness was not up to par especially the shower. The bed didn’t have a fitted sheet, just a flat sheet that didn’t fit well and kept coming off, kind of odd especially for the price per night
Paul
Business
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Construction every where
Tori
Family
2.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
It was a truly subpar experience for the price. Staff were hesitant (and sometimes completely unwilling) to fulfill basic hospitality requests (e.g., bring fresh towels, remove trash from rooms, make beds). Stay somewhere else if you can.
Ming chan
4.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
We found a bedbug on the mattress and reported it to the front desk. They promptly moved us to a new room, which thankfully had a better view. However, the air conditioning in the new room was extremely loud—likely an issue in all rooms. We requested two additional bottles of water, but they were never delivered. Also, before showering, I recommend checking the body wash and shampoo dispensers, as all of ours were empty.
While the front desk staff were friendly and helpful, the overall cleanliness did not meet our expectations, especially compared to other Hyatt locations we've stayed at in different states. Unfortunately, this experience did not reflect the standard we’ve come to expect from the brand.
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Kim
Leisure Family
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
The staff was very accommodating
Ananda Piyankara
2.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
receptionist not good
Elisabeth
Leisure Family
2.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
When we arrived, the sheets were not clean. I brought a pillow cover that was stained to the reception. No surprised answer, no apologies. They told me that they would send clean sheets to the room. When we came back from dinner, there was a plastic bag on the floor with the sheets. We had to change the sheets ourselves. Disgusting!
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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