Kimpton HOTEL VAN ZANDT, an IHG Hotel

Beautiful property great staff great food many options all close by walk or ride

Margaritas at check in sets tone only goes up there

Building surrounded by construction. Shower had no hot water. Front desk never sent anyone to look into the situation.

I really enjoyed my stay at the Hotel Van Zandt. Really solid amenities (sparkling water provided at both check-in and check-out, excellent toiletries, and even a white noise machine in the room which I’ve never seen before). The service was also really positive. In particular I really appreciated the luggage service I received from Presley. He really went above and beyond on a super windy day to help deposit my suitcases into the cab. Overall a very positive experience!

Valet Parking was hit or miss- sometimes got car quick; other times took close to an hour.

The place was loud due to the bars outside of our room, but we expected it because of the central location. However, the real issue was waking up to a false fire alarm. Multiple alarm sirens and alerts went off, forcing us to climb down the stairs to the back alley at 3:30 AM. It was cold, and we were the only two there at that time. No one notified us or checked on us at all. We ended up losing 4 hours of sleep.

A upscale more modern hotel, looks like it’s had recent renovations. The only thing I would suggest is brightening up the rooms. Each room felt extremely dark and like a man cave. We had a larger suite, beds were comfortable, but pillows were flat and like I said, even with curtains fully opened, it was so dark in our room.

Good people good food within walking distance and excellent atmosphere

“Hidden” (not expected) costs, I ended up paying $1,323 for three nights ($63 overnight parking, $30 amenity's fee… “recovery fee” ?, city tax, Texas tax) the service elevators are not working so they use the guest’s, therefore there are dirty floors, old towels, they did not clean up the room one day and when we asked they said it was too late… shower temperature varies constantly… I could go on. Not too bad for a hotel with a third or less of their price but definitely not for what you pay… we will never come back

It's bad enough that the hold area was under construction but our floor was littered with fans and bliwers from a water issue. The Hallways are small and dark. Hard Pass next time.

They neglected to tell me that they had a flood over the previous weekend and had large fans and humidifiers running on my floor 24 hours per day outside my room

The hotel is very hip and in a great location. The weather while there was unseasonably chilly and unfortunately, the hotel lobby stayed cold. The staff were wonderfully attentive. The ice machines were somewhat hard to find in the dark, moody hallways.

Well it was a tough night for hotel staff included as there was a flood on the 13th floor down so all of us were evacuated in the middle of the night around 3:30 am But hotel staff rose to the occasion apologized and gave me a full refund and comped by food I had ordered. Many guests were unkind to staff and there was the Austin Marathon in a few hrs . So wow

We loved our room but other than that the hotel was average and where it was at had soooo many homeless people

Clean and well kept. Definitely stay again.

Nice weekend getaway for my husband and I.

Great stay!

Traveling with massive dogs is hard finding pet friendly places! This hotel is super dog friendly even with my 189 pound dog!!

First time and upgraded to suite. The bathroom is as pictured. I only wish there were more amenities in a $500/night room like a robe, slippers and more vanity items- like no body lotion and only 1 bar soap! There should be more in the room than the standard. But in all I did enjoy my stay immemsely!

I like the hotel but the carpeted were dirty and smelly I couldn’t remain in the hotel..