La Quinta Inn & Suites by Wyndham Brownwood

Noisy neighbors and the elevator was sketchy but the staff was nice.

The stay was mediocre, the check out experience was rude and unaccommodating...

Safe and quiet

The rooms are spacious, and clean. Quiet, and safe

It was a very confusing and frustrating experience to get information. Ask the front desk no you have to go through engine.com that you booked through. No I booked through hotels.com. Then on Saturday morning Sarah told me the same thing of who I booked through then gave me that number. Of course they didn’t have my reservation. Then it was the app asking the hotel for the same information I was asking. So why the middle man plus on Friday night I was told by the chat person that the manager was going to email me before check out tomorrow. That didn’t happen and when I asked about the manager she was off that day. So that email never came that day or on Sunday. I was checking out early and didn’t get my questions answered. When I did check out Sarah at the front desk said she could check me out early then she changed it saying she couldn’t it had to be overrode by a manger which the manager was off. I was beyond frustrated. Telling me who I booked through and that was wrong. Telling me a manager was going to email which never happened and that they could check me out early then changed it. Not sure if these people no what they’re doing.

DO NOT STAY HERE. We booked four rooms, all had live roaches. When moved to a new room, the floor was covered in garbage. I confronted front desk very kindly and respectfully. Bri at the front desk was incredibly combative and rude. She refused to let me speak to a manager, ignored Expedia’s call (and even hung up on them when she finally answered), and refused to offer any sort of compensation. The manager, Tina, also refused to speak to me. This hotel is disgusting and the people who work here are incredibly rude. I bet it is because they get so many complaints about the roaches. Don’t stay here. It sucks. Go to the Holiday Inn across the street.

Very friendly staff. Very clean and spacious rooms. Enjoyed my stay

Great location near anything you need. Front desk was helpful and knowledgeable. Several restaurants, Walmart are within walking distance. Great Breakfast selection as well

There were issues with the mini fridge (was not level, so the bureau would not close without lifting the door). There was also a fire in the housekeeping laundry room and smoke and smell of fire permeated the hotel. I still am impressed with the staff and their willingness to assist.

The tv is has a volume max, which is understandable but it is set so low that you cannot hear it at all if there if there is the slightest sound from the AC or anyone else talking. Also, there was no shampoo/soap in the bathroom.

Roaches in bathroom first floor.

Awesome and friendly staff. Went out of their way to accommodate our needs. Pet friendly and made us feel very comfortable with our boys. HIGHLY RECOMMEND

Great

Pleasant

This was a great place. Very nice and clean room. The staff was friendly and the breakfast was great. Thanks for a restful stay.

Room was very large

hotel was decent. Hard to get staff on phone.

Room was not the most updated and seemed to need work

Elevator was not working, no extra blankets. Not very clean. Window screaming all night.

The elevator didn’t work, the door key didn’t work, so we had to ask somebody at the front desk, if you could find them, to let you into the room every time you walked out. Front office staff was rude when I complained about having no key card for that room. They said no other rooms were available either. And they gave us one on the fourth floor, with no elevator. The carpet also stunk.