MainStay Suites

The only negative issues with this property had to do with the fact that the business is closed. We arrived at the address, but there were no Homewood Suites signs, the place was totally dark (no lights on), and the doors were locked. We knocked on the outer door and women answered. She asked if we had a reservation, which we did. She advised us that the facility was closed and had been bought out and was merging with the hotel next door and that construction for renovation was about to begin. Other than that, they were honoring existing reservations, but no allowing any walk-ins. Oh...and no breakfast. All other amenities were open, such as the pool and weight room, but that was all. We were only there one night and never saw another customer, but it was a bit weird having the entire hotel to ourselves.

Please shovel sidewalks

Comfy beds, nice a clean. Awesome breakfast

The place has an old feel. Doors squeak, front doors kept opening and closing even though it was very cold outside. We could not contact the front desk via room phone - we had to use our cell phone to call them. When I did need a couple of things the staff did respond quickly.

When I checked in, there was an extra 100 dollars on top of what my stay was charged that I was not made aware of before checking in, the staff was quite grumpy and largely unhelpful, and the hot tub didn't work. Overall, very unhappy with the place...will not be back

I had a king suite and liked it alot. It was clean, comfortable and cozy. Bathroom was updated adding to the appeal. The furniture in the sitting area needs replacement though. I didn't feel like sitting there but I was there only one night. For an extended stay, that would have been a drawback. Kitchen was very convenient, but they should provide more than one set of eating utensils. The garbage disposal was too powerful for the small size sink. Not a big deal, just throws food out when turned on. Overall a very inviting room. I was not crazy about being across from the elevator, but there were only one or two noisy guests briefly passing by.

It was such as an amazing experience that I added on to our stay. There was a fire alarm situation that another guest pulled the button during breakfast. The staff handled everything great! They were calm, they assisted by getting everyone clean blankets or towels to stay warm. It was quick! The breakfast was excellent every day! Much nicer than many other hotels that include breakfast. I also loved that they have a hot tub! Our room was spacious and nice, and a perfect way to relax at the end of a busy day!

Our sheets were dirty. The carpets in the hotel were stained and out dated. No toilet paper in the bathroom in lobby. I couldn’t check out and get a receipt because there wasn’t an employee available.

Well recommended...Home away from home.

We woke up one morning and there was no hot water to take a shower.

Hotel smells not as pleasant, when family of four trying to get blanket for sofa bed, office do not have clean supply. Otherwise, good location, friendly staff

The garbage was overflowing outside the entire three days.

Easy access into Grand Rapids downtown. Easy drive to all attractions. Bed was comfortable. Shower has good hot water and pressure. Only thing they could do better is: supply the kitchen with more kitchen/stove wear. There is a stove top but not a single pot/pan or cooking utensil. Wil stay again after throwing a quart sauce pan and spatula into the car.

There was mold in the shower and ants in the room, will never stay again

It was a nice stat overall.

We had a suite that was ok. The toliet leaked in one of the bathrooms and ran all night in the other. Room was next to elevator and we could hear it in the room. The shower didn't drain. Couch and chair needed a good cleaning. Room needed some TLC. Also dirty dishes were left in dishwasher.

The hotel was good overall. But the suites lacked a lot of necessary equipment: not enough plates, tea towels, cooking utensils. Garbage was not picked up every day too.

Generally good, would absolutely stay again. I have to dock some points though. When I booked, my room appeared to have some amenities that were not present in reality. Still, it was clean, comfortable, and secure.

Don’t believe the bad reviews. Is it a luxury hotel? Not by any means but it’s clean and cost effective. We loved having a separate room from the kids without needing another hotel room. The bed was very comfortable and the pull out was too. We would stay again.

We booked a 2 bedroom suite for our in-laws to watch our baby while we attended a wedding. When calling the night before about an early check in the girl told me I needed to call back the next day so I did. When I called the next morning the woman told me that the 2 bedroom suites were “out of commission” and that we were going to be getting 2 rooms that were not connected to each other (she was very nice but we wish that the woman the night before had told us this so we could maybe make other arrangements.) Really this was our only options at this point so we had to make it work. However when we got to our room and opened the curtains for some natural light to, our bedroom windows and partially the living room area window were facing a wall maybe 2 feet from the window. So no natural light at all. The space was not great for the amount we paid but it got the job done for what we needed. Unfortunately we will probably not stay here again.