MainStay Suites Dubuque at Hwy 20

Great rooms, good breakfast. Nice quiet outdoor seating. Staff seems to work with looks of I don't want to be here attitude. We arrived at 2:36 to see if we could check in for 3:00 lady working said I could do it at 3...as we were already in the building I asked to use the restroom and no TP or paper towels. I asked the lady politely and she says oh they are busy cleaning the rooms...I replied so I have to wait...I then see a different worker going to the supply closet and asked him for TP...all this with 90+ weather outside. Also booked 1 night with pay in person option to pay in Cash they would add a $100 deposit...so card it was

First room had dirty walls, cabinets, crust on couch.. very dirty. Second room much better.

I booked a room with 2 queens beds, but they gave me a room with only one. I showed them my reservation and wouldn’t give me a room that I reserved. They also refused to give me a credit for the error. The room had extremely poor air conditioning.

Very nice would stay again

It was awful!! We ended up leaving because the room was so disgusting. The floor was sticky. It was 80° in the room because the air conditioning didn’t work. The shower head was broken. The paint was coming off the cabinets which my 1 year old keep picking up and trying to put in his mouth. The main door has a gap and is loose. Awful! Just gross and awful

Hotel was clean. Breakfast could have used more options. Hairdryer in bathroom did not work. I’m

Nothing

I like the rooms, comfortable, clean. I’m usually there for 3 days at a time. Other customers set 2 large bags of garbage outside their doors and the trash stayed there for over 2 days, untouched by staff. Check out I waited 10+mins for help at counter, because of her kids riding bicycle in hotel.

Small rooms. 3 day old breakfast reheated and was not attended to by the 1 person at the desk who was not ever in the public view Doors damaged like someone tried breaking into some of the rooms. Toilet didn't flush without effort. Smell throughout the hall was terrible. There were dirty towels left by the entrances of individual rooms overnight from the day before. Nobody was ever at the desk. Check in involved a lady who didnt have the ability to communicate or smile. No receipts were given. She stopped my son and I and demanded the credit card while being on her phone and wanted me to drop everything to give it to her bc she must not have done something the first time. Used the washer and dryer which was more expensive than most. Dryer didnt dry things fully no matter how many quarters you put in. Had to airdry the rest. One of the dryers was out of order as well as machine to get softener, dryer sheets, and detergent. The whole place had a very dinge appeal and did not feel or smell clean. Only offered shampoo....no conditioner or make up remover and was only given a small bar of soap for the family. No room service came through the 4 days we stayed. Worst hotel we have experienced for the money. Stay at motel 6....it will feel like the Mariott compared to this place.

Outside area, very clean room

Checking in was greeted with an unfriendly individual who could not communicate or smile for that matter. While my son and i had our hands full of luggage she demanded my creditcard in the hallway of the main doors bc she didnt know what she was doing and must have learned while being on the phone the whole time. No receipt was given. The place has grimey vibes, outdated, and one of the rooms looked like someone tried to break into it and had holes in it. Dirty linen sat outside seceral doors last night and were still there in the morning. Used the washer and dryer which is cost more than most and didnt dry the load. The key cards we have been given have not worked all 3 times since we got here. The breakfast consisted of 3 day old french toast....and that is being generous. One of the beds didnt have access to bedding and pillows. Im sad that we booked our stay here. This by far is the worst hotel we have stayed at in the same class of hotels. No conditioner, makeup remover or body wash offered. No wonder they have a no cancellation policy.

They were out of coffee at 8:00 am Saturday morning & had to run next door for some. I waited 30 mins & still had no coffee available. I wasn’t the only one wanting coffee.

I stayed there 5/16/25 & 5/17/25. The night of 5/17/25 they put me in a room that smelled like urine, dog waters sitting all over & the smoke alarm was hanging out from the ceiling. On the night of 5/17/25 there wasn’t any smoke alarm. There was a hole in the ceiling where it was supposed to be. Just glad there wasn’t a fire.

Would stay there again.

You advertised this as having a pool. There wasnt one. False advertisement. And it was dingy. Theh breakfast wasnt even put out as it ran out and had to wait for any food.

Door would not latch. Front desk personnel were not helpful at all

Great place to stay. Very helpful staff.

I’ve stayed several times before, but this time was for 3 days/nights. Only breakfast offered was COLD biscuits and COLD gravy on all 3 mornings. They were notified about on the first day. Would have thought they would change up the breakfast menu, daily.

Likes the distance to downtown

This facility is always clean & staff is excellent