Mainstay Suites Knoxville Airport

Not well kept. The room smelled.

I stay at this hotel 3-4 times per year. I don't have anything negative. One suggestion might be A guide for the t v channels. It's on the cable station But actually having one printed out would be helpful.

Rude woman that runs the desk with the chin hair

Good hotel in a safe area of a nice Community. Good value - I would definitely stay there again!

It was clean, friendly staff, comfortable bed. They advertise a hot breakfast, welll that part was a joke. Yes you can get a waffle or cup of coffee hot, but and toast & sometimes donut holes.

The property is very old and unkempt. I felt dirty the entire time I was there

there was a mouse in my room. Gross

Overall it was good.

Courteous and friendly front desk staff.

Very dirty inside and outdated rooms are dirty bathrooms peeling paint moldy caulking in tubs ac/heat unit filters look and smell when it’s on like they’ve never been cleaned rooms had musty smell to them

Overall it was terrible, however the room had clumps of dirt on the couch and floor as it hadn't been vacuumed before we arrived. The tub also leaked the entire time (would not shut off completely) so we had to hear the water running constantly and it made the room humid and gave it a slight smell. The windows have visible mold growing on them and there were what looked to be poop smeared along the sliding bathroom door on both sides. There also was some yellowish liquid that was dripping down and dried to the wall just outside of the bathroom. As gross as this was for me, the rest of the room wasn't too bad, really. Comfortable bed, good heating/cooling, there were dishes in the cabinets for us to use as well as dishwasher detergent. The bathroom mirror was nice with the lighting behind it and the housekeeping staff was very sweet, kind, patient and helpful when we realized we forgot something in our room after checking out. I think I would stay here again but would immediately check the room and then report any discrepancies with the front desk.

Well thought out and wonderfully clean.

I'm still here and I love it. The staff are very kind and it's a very clean environment. Breakfast is so good they have some good fried potatoes 😋😋😋 yummy....

Dated property that has been renovated well. Bed had strange sound when getting in and out. Breakfast was nothing special....sausage was extremely done.

The front desk person was excellent

I have stayed here previously & I had a great time. This time however I was very upset. First there was hair in the sink & bathroom floor. The corners in the bathroom were caked with yuck! The bed was not clean, there was crumbs under the blanket & the cover was stained with a yellow substance. Then when I opened the cupboard to get a cup there was a bug…I’m sure you can guess what type. The children next door were jumping on the bed & running something along the wall till late. Even after asking for a new room. I come to the area to work with the homeless & veterans. I donate my time & don’t have money to spare. I would have changed hotels if I could’ve. Very disappointed as I had a great stay previously.

There were bugs in the cabinet with the glasses and the glasses and drinkware were very dirty. I checked out 2 hours after I checked in because of these reasons.

I picked this hotel specifically for the handicap access room. I showed up and we were put in a normal room that was very difficult for my wheelchair bound mother in law. There were no accommodations or discounts offered, and no other accessible rooms available. The prices were jacked up because there was some football game earlier in the day so I thought I was getting a nicer hotel. Stains on couch, chairs, and floor. Moldy, dripping shower all night long. The whole hotel smells funny. I realize now this is a bargain motel, but if you promise a room with handicap access you need to provide it.

Everything was satisfactory. Arrived 30 minutes before check. Unfortunately was not able to get a room early. The staff were friendly. The room was clean. The mattress is a lot softer than I prefer so that caused a few problems but those are me problems not the hotel problems.

The property is near restaurants and the parking lot is well lit. Our room was extremely dirty. The mattresses were badly stained. No linens were provided for the pull out sofa. There were dead bugs stuck in the curtains. The air vents were filthy and the door handle to the bedroom was broken. Had it not been so late in the night when we arrived, we would not have stayed there. It was filthy!